Collette reviews

3.6

56% would recommend to a friend

(239 total reviews)

Jaclyn Leibl-Cote

59% approve of CEO

69% positive business outlook

Collette has an employee rating of 3.6 out of 5 stars, based on 239 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Collette employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

239 reviews
4.0
Dec 7, 2011
Recommend
CEO approval
Business Outlook

Pros

Travel industry is a fun industry. Work from home. Good pay.

Cons

Micro managed. Management even monitored your phone calls that were made from your home.

2.0
Aug 2, 2011
Recommend
CEO approval
Business Outlook

Pros

The ability to work overseas and to work independently are the most beneficial aspects of this position with the company.

Cons

There is a great deal of competition among tour guides for "good" destinations such as Australia, because they yield the most money for tour guides in terms of how much commission is earned on products they encourage travelers to buy. The competition is so fierce that it breeds negativity among tour managers which is very pathetic. Tour managers walk around paranoid that they will be fired based on client feedback surveys. If you do one thing wrong on a tour, like accidentally offend a client fo any small reason, you are reprimanded. You basically live and work worrying about what clients are going to write about you to the company. Management never tells you what you are doing right (except in an empty speech from the CEO once per year), but they'll always find a way to get in touch with you when you've done the slighest thing wrong.

4.0
Oct 19, 2010
Recommend
CEO approval
Business Outlook

Pros

For the size company, they are very philanthropic and always doing something to help the less fortunate and are committed to the local community. In some areas of the company, they have very good leadership from management who try to make it a fun place to be. Your job satisfaction depends greatly on your manager as they have a range of talent from excellent to very bad. They watch every penny they spend wisely (better than any company I've worked for) and have managed very well during numerous downturns in business (i.e. recession, SARS, 9/11, and so on). They have a lot of talented people who are great to work with. Excellent negotiators. When an employee has suffered some tragedy, they are very supportive privately.

Cons

It is a family owned company which touts itself as a family friendly company, however, that is not entirely the case. They have some nice events throughout the year in which you can include family members, but in general work/life balance for salaried positions is poor. They expect long hours from managers and salaried positions, but are not upfront about this in their hiring process, so be sure to ask how many hours you'll be expected to work. There are some in senior management that have gotten there by unscrupulous means and based on performance would not last at another company. They try to avoid people who have second jobs that would take away from their job at Collette. They are trying very hard to have more of an inside sales culture for very good reasons, but it has had a dramatic affect on morale. They will nickel and dime you on your salary and give you the expectation of big bonuses. Sometimes there have been big bonuses, but don't count on it. Don't expect much praise or positive reinforcement. Performance reviews are a bit of a joke. Benefits are OK, but 401k match is pretty low. Don't get too excited about the travel benefits - it's not all it's cracked up to be.

Viewing 235 - 237 of 239 Reviews

Glassdoor has 266 Collette reviews submitted anonymously by Collette employees. Read employee reviews and ratings on Glassdoor to decide if Collette is right for you.