3.0
Mar 7, 2022
Recommend
CEO approval
Business Outlook
Pros
Not Complex, Pays Well, Friendly enviroment ( for the most part)
Cons
Union shop, in the frame of excellent pay was negotiated for not so favorable terms. Such as a 30min lunch break with few options/accomodations to get and/or eat lunch in that short period. Mandatory OT, up to 16hrs if on-shift. MUST come in if called during off day(s). Some processes could benefit from streamlining. Leans too heavily on time related call metrics, than actual customer experience/satisfaction.
