Combined Insurance reviews

As a manager, I constantly ran into past clients who complained stated they dropped Combined because Combined would not pay claims. VP would say in meetings how they had cost control advisors tell them show them how to delay an not pay claims, then he would add but we wouldn't do that. Really why is that exactly what as agents we would hear weekly from past customers. I personally filed a claim from a car accident in April, now in Dec they are asking for additional information to determine whether I have a valid claim. I had an accident policy, hit a deer, hit a tree totaled car. I sent them police report, DR report but still 7 months later they are still reviewing the claim. Before you accept a position with a company like this, I suggest you ask around to people who have filed claims with them or other insurance professionals to see what they have heard from clients about their dealings with Combined.