Is Comcast a good company to work for as a Customer Service Representative - Loyalty?

Customer Service Representative - Loyalty professionals working at Comcast have rated their employer with 2.0 out of 5 stars in 34 Glassdoor reviews. This is a lower than average score with the overall rating of Comcast employees being 3.7 out of 5 stars. Search open Customer Service Representative - Loyalty Jobs at Comcast now and start preparing for your job interview by browsing frequently asked Customer Service Representative - Loyalty interview questions at Comcast .

Does Comcast pay Customer Service Representative - Loyalty employees well?

Customer Service Representative - Loyalty professionals rate their compensation and benefits at Comcast with 2.2 out of 5 stars based on 34 anonymously submitted employee reviews. This is 53.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative - Loyalty salaries at Comcast.

What are the top reviewed jobs at Comcast?

Customer Service Representative (561) , Sales Representative (396) , Account Executive (353) , Technician (335) , Customer Account Executive (287) , Software Engineer (286) , Sales Associate (247) , Business Account Executive (219) , Manager (205) , Direct Sales Representative (197) , Sales (164) , Supervisor (158) , Project Manager (148) , Director (142) , Inbound Sales Representative (139)

What are the pros of working at Comcast according to real employee reviews?

"The cable and internet discounts are great and benefits as a whole are really good." ((in 3736 reviews)); "Lots of flexibility and good pay if you work hard and close a lot of sales" ((in 1287 reviews)); "Great people to work with who are intelligent and have a passion for their work." ((in 849 reviews)); "Good work life balance and learning" ((in 720 reviews)); "The culture is great and they are making changes like casual dress code to make it feel more relaxed." ((in 518 reviews))

What are the cons of working at Comcast according to real employee reviews?

"There are many levels of middle management and it is very hard to find a good manager." ((in 298 reviews)); "Staggering ineptitude and ignorance in all levels of the company from the field to Senior Leadership" ((in 241 reviews)); "The company does not look out for the support staff but focuses on middle and upper management." ((in 240 reviews)); "always worried about union action from frontline so supervisors have to bend over backwards to keep agents happy and non" ((in 202 reviews)); "Long hours accommodating last minute nightly work schedules after having worked a full day shift and on" ((in 172 reviews))

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Comcast

Comcast Customer Service Representative - Loyalty reviews

2.0

11% would recommend to a friend

(34 total reviews)

Brian L. Roberts

1% approve of CEO

11% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Culture & values

3.6

Work/Life balance

2.2

Compensation and benefits

2.0

Career opportunities

1.9

Senior management

Customer Service Representative (Loyalty) employees have rated Comcast with 2.0 out of 5 stars, based on 34 company reviews on Glassdoor. This indicates that most Customer Service Representative (Loyalty) professionals have a poor working experience there. Comcast is rated 44% below average by Customer Service Representative (Loyalty) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

34 reviews

2.0

Nov 13, 2023

Great company/terrible pay and commission structure

Customer loyalty account manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits and perks. Free services.

Cons

Constantly changing metrics and commission structure. Do not set you up for succcess

1.0

Nov 7, 2023

No life work balance

Customer loyalty representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits and commissions heavily discounted xfinity services if you live in foot print

Cons

No life work balance Treat agent like children Outdated systems that give alot of issues making work harder than it should be

1.0

May 19, 2023

hated this place with a passion

Customer loyalty specialist

Recommend

CEO approval

Business Outlook

Pros

free cable service that’s it

Cons

i am so glad that i quit after 6 years to be honest i don’t even know how i even lasted soooooo long. this place is toxic as hellll and they love changing their commissions rate and there is so much i want to say but i’m not gonna be able to say it all. please please do ur research before applying here. it is mentally draining and all they care about is SALES. everything that they say or do is a lie and it’s very gas lighting! i never want to work for this dumpster fire place ever again. they can kiss my butt and i meaaaaan it!! it’s a sad place to work for. don’t believe the HYPE!!

Viewing 4 - 6 of 34 Reviews

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Comcast Customer Service Representative - Loyalty reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company/terrible pay and commission structure

No life work balance

hated this place with a passion

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