Comcast reviews

Less than 20% of sales floor hitting quota. Many who are have established books of business that feed them orders the average rep does not have access to. Other departments have better pricing and Comcast’s prices are much higher than our competitors. Judged on a ridiculous amount of unobtainable metrics. In interview they will tell you about how you can make 75k try 55k if your good and 40k if your average. Your asked to try and sell services on upset billing and technical calls. Calls are routed to control income one day you make 10 sales the next three you get zero and in trouble for your close rate. Revolving door with a new training class each month and people who are on “leave of absence” that never return. Not a place for high performers or long term career position.

Very stressful, the promotion system in place (FPA) for field techs keeps changing the metrics needed to achieve a promotion, and the constant stress about meeting the metrics is too much. The ability to move up and go to advanced classes is harder now than it used to be. Summers and fall we are always over booked and overwhelmed with jobs, adding to the high stress levels. Management and above seem to be totaly disconnected from the everyday employee in almost all job titles, from tech to call center employees. Pay is low to medium for techs like myself, and advancement is hard now. Better pay would be nice, a cost of living raise would be better, and bigger annual merit increases (percentages starting at 5%) would be great.