Comcast reviews

The work at Comcast was very monotonous and I felt that the hardwork I was putting in wasn't appreciated as much as it should've been.

The biggest downside I found working at Comcast was their scheduling process. The people that had been there the longest got first pick on the good schedules. That was totally understandable but when it was time for the newer employees to pick, we got stuck working late evenings and weekends. There has to be a better way to do the scheduling. No one wants to get stuck working late evenings and every weekend especially when you have children or things to do. Another thing I disliked while at Comcast was too many productivity levels and quotas to meet. I understand there has to be some sort of quality assurance but it seemed a little extreme to me. For example there were already specific numbers set in place as fas as how long you should stay on the phone with a customer for a billing issue, how long your hold time should be, and your sales upgrade rate. Every customer's situation is different and there should not be specific numbers to go by. Who knows how long it will take you to take care of that customer and you shouldn't have to worry about specific numbers to abide by.