Comcast takes care of their employees
Pros
Pay was pretty good for call center work (billing representative); on top of your starting wage ($14) you could earn commissions (depends on how much effort you put into sales - top reps could make $800+ commission monthly), quarterly bonuses (based on your hours worked and company 'goals' hit $300+ quarterly), awesome prizes for sales incentives (iPads, giftcards, and other random prizes of your choosing). They ordered food for the entire company weekly/biweekly from Davanni's, Leeann Chin, plus other local food delivery places. Great coworkers and tons of people willing to help with any issues that would arise. Most supervisors and managers were easy to talk to and willing to listen (Of course, like with any company, there were a couple 'bad apples'). Benefits including health insurance and dental were top of the line - We had Health Partners for health and Aetna for dental. There are TV's literally everywhere and when it's slow or on your break you can relax and watch a movie or show. We would order pay per view and watch big boxing matches on the weekends. The chairs, desks, and computers are all top of the line. If you needed anything ergonomic, you could ask for it. A good amount of PTO and unexcused absences available (in case of sickness, kids, or late night partying) Overall, they did what they could to keep people within the company. Everything is top notch, from the pay structure to the 'amenities' - Great company to work for if you can put up with the actual job :)
Cons
A lot people hate Comcast, some with valid reasons, some not. There are a lot of customers that love Comcast, but those people don't call in to tell you that. You only hear from 15% of their customers, and those 15% call A LOT. Even in this day in age, most people don't realize that their awesome promotional rates expires after 6-12 months. The majority of your calls are "why did my bill go up"; and, 95% of the time in billing, there was nothing you could do to lower their package pricing down. Package pricing and why the billing increased are the majority of your calls. Those calls mixed with, "why am I charged $50 for you to fix my outlet (obviously not free, call a local repair man next time and see what they charge", "I didn't order this movie, remove the charge", "no one told me there would be an install charge", "why did I lose channels", and "no one told me a DVR would cost more monthly". I could do on and on but you get the gist and what I'm trying to get at is, you get yelled at a lot. Since most reps get yelled at all day, they in turn don't bring a lot of enthusiasm to work and then pass those feelings onto the next person they talk to. One of biggest issues as a billing representative is Comcast sales reps have a lot of pressure to make sales. It seemed to me and others that sales reps would neglect to mention details about how the pricing works, lie about install charges, when items increase etc and then we would have to try and fix the mess. Most new reps start with the late shift, when I was there it was 12:30 - 9PM, and you got split days off. Most people have to work Saturday. I got Thursdays and Sundays off (company is closed on Sundays) - There were trying to fix scheduling so I'm not sure where it's at now. Since Comcast has 30+ Million customers, there were a lot of out sourced reps from India taking calls as well and that can lead to communication issues internally and complaints from Comcast's customers. If you like people, can handle a little yelling, and actually care about what their customers are going through (put yourself in their shoes eh), you'll do great!
