Does Community Choice Financial pay their employees well?

According to anonymously submitted Glassdoor reviews, Community Choice Financial employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Community Choice Financial. This rating has improved by 56% over the last 12 months.

How satisfied are employees working at Community Choice Financial?

68% of Community Choice Financial employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Community Choice Financial 3.7 out of 5 for work life balance, 3.8 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Community Choice Financial?

General Manager (46) , Store Manager (26) , Manager (23) , Customer Service Representative (20) , Customer Service Representative (CSR) (18) , Director (13) , District Manager (12) , District Director of Operations (7) , ASM- Assistant Store Manager (5) , Teller (5) , Assistant Manager (4) , Director of Operations (4) , Branch Manager (3) , Customer Advocate (3) , Financial Analyst (3)

What are the pros of working at Community Choice Financial according to real employee reviews?

"1. Prior to CCFI buying out TMX.... pay was good... pay cut was drastic." ((in 18 reviews)); "Like family benefits are good" ((in 15 reviews)); "Some coworkers were great and supportive" ((in 12 reviews)); "We used to have great leadership and now it’s awful from the top down." ((in 12 reviews)); "Management was consistently supportive and comprehensive." ((in 10 reviews))

What are the cons of working at Community Choice Financial according to real employee reviews?

"Antagonistic upper management." ((in 17 reviews)); "You are going to deal with a lot of angry customer and sometimes the managers dont help you" ((in 8 reviews)); "No work life balance." ((in 8 reviews)); "Long hours, but if you can work around them then it’s do" ((in 6 reviews)); "Had little to no training before being put in front of the customers" ((in 5 reviews))

What are employees saying about Community Choice Financial layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Community Choice Financial layoffs and their outlook for job security at Community Choice Financial in 2026.

What are the top reviewed Community Choice Financial locations?

Dublin , Dallas , Carrollton , Columbus , Wichita , Atlanta , Birmingham , Phoenix , Winona , Cleveland , Miami , Cleveland , Jackson , Los Angeles , Savannah , Houston , Biloxi , Indianola , Chattanooga , Cleveland , Eupora , Brookhaven , Lucedale , Cincinnati , Lancaster , California City , Sacramento , Las Vegas , New Iberia , Hialeah

Community Choice Financial reviews

3.8

68% would recommend to a friend

(351 total reviews)

Kyle Hanson

70% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (351 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Community Choice Financial has an employee rating of 3.8 out of 5 stars, based on 351 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Community Choice Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

351 reviews

1.0

Apr 3, 2025

Give us our money back thief

General manager

Recommend

CEO approval

Business Outlook

Pros

When we were TitleMax it was great

Cons

Kyle is a thief and will get reported, give us our money back

4.0

Apr 2, 2025

Decent Place to Work

Manager

Recommend

CEO approval

Business Outlook

Pros

You will enjoy your Coworker and the customers you meet

Cons

Frequent changes and long hours

1.0

Apr 2, 2025

They Simply Don't Care

General manager certified trainer

Recommend

CEO approval

Business Outlook

Pros

Some great coworkers (though most have left or been pushed out). The experience will teach you what not to do in business when you acquire a company

Cons

Leadership, particularly Kyle Hanson, has no real vision or respect for employees. I would compare Mr.Burns from the Simpsons but even Mr.Burns has some kind of business sense. The company went from a Fortune 500 powerhouse to near ruin in under two years—poor decision-making at every level. Zero job security—loyal, hard-working employees are discarded without a second thought. Constant chaos, mismanagement, and a culture of fear instead of motivation. No innovation, no long-term planning—just a slow, painful decline. Kyle you have single handedly destroyed TitleMax and ruined the lives of your employees, Congrats!

Viewing 130 - 132 of 351 Reviews

Jobs at Community Choice Financial

Contractor - IT Store Support Analyst

Career Day in Coolidge, AZ!