Does Community Choice Financial pay their employees well?

According to anonymously submitted Glassdoor reviews, Community Choice Financial employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Community Choice Financial. This rating has improved by 56% over the last 12 months.

How satisfied are employees working at Community Choice Financial?

68% of Community Choice Financial employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Community Choice Financial 3.7 out of 5 for work life balance, 3.8 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Community Choice Financial?

General Manager (46) , Store Manager (26) , Manager (23) , Customer Service Representative (20) , Customer Service Representative (CSR) (18) , Director (13) , District Manager (12) , District Director of Operations (7) , ASM- Assistant Store Manager (5) , Teller (5) , Assistant Manager (4) , Director of Operations (4) , Branch Manager (3) , Customer Advocate (3) , Financial Analyst (3)

What are the pros of working at Community Choice Financial according to real employee reviews?

"1. Prior to CCFI buying out TMX.... pay was good... pay cut was drastic." ((in 18 reviews)); "Like family benefits are good" ((in 15 reviews)); "Some coworkers were great and supportive" ((in 12 reviews)); "We used to have great leadership and now it’s awful from the top down." ((in 12 reviews)); "Management was consistently supportive and comprehensive." ((in 10 reviews))

What are the cons of working at Community Choice Financial according to real employee reviews?

"Antagonistic upper management." ((in 17 reviews)); "You are going to deal with a lot of angry customer and sometimes the managers dont help you" ((in 8 reviews)); "No work life balance." ((in 8 reviews)); "Long hours, but if you can work around them then it’s do" ((in 6 reviews)); "Had little to no training before being put in front of the customers" ((in 5 reviews))

What are employees saying about Community Choice Financial layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Community Choice Financial layoffs and their outlook for job security at Community Choice Financial in 2026.

What are the top reviewed Community Choice Financial locations?

Dublin , Dallas , Carrollton , Columbus , Wichita , Atlanta , Birmingham , Phoenix , Winona , Cleveland , Miami , Cleveland , Jackson , Los Angeles , Savannah , Houston , Biloxi , Indianola , Chattanooga , Cleveland , Eupora , Brookhaven , Lucedale , Cincinnati , Lancaster , California City , Sacramento , Las Vegas , New Iberia , Hialeah

Community Choice Financial reviews

3.8

68% would recommend to a friend

(351 total reviews)

Kyle Hanson

70% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Community Choice Financial has an employee rating of 3.8 out of 5 stars, based on 351 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Community Choice Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

351 reviews

1.0

Mar 25, 2025

Pulled bonuses 2 days before paycheck without notice.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great long term relationships with staff.

Cons

Culture will change from new leadership at the top. Pulled bonuses two days before paycheck with no warning. Company is always in crisis mode.

5.0

Mar 19, 2025

Good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good and recommend to all

Cons

No cons to mention at all

1.0

Mar 12, 2025

Awful.

Csa - customer service advocate

Recommend

CEO approval

Business Outlook

Pros

PTO, Monday - Friday, with occasional weekends

Cons

Horrible management starting at Director level and getting worse the higher it went. Extremely low pay Bad health insurance Constant pressure to perform at higher levels, when we set the standard of organization, bad debt, and collections for the entire district. Little to no recognition for your achievements as a store or associate. No room to grow within the company

Viewing 142 - 144 of 351 Reviews

Jobs at Community Choice Financial

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative