Living nightmare stay far away from Support or Development roles!
Pros
PTO and sick time are good(unlimited PTO\Sick time is not for support) and weekend Overtime is always available
Cons
*0 work-life balance *nothing is secret here. Everyone talks *all management cares about is the numbers on paper *Not allowed to take lunches if calls are going to breach SLA(if they need a call in under 1 hour) due to outsourcing and laying off staff with 0 effort to hire more engineers calls are always negative SLA or under an hour. You are considered lucky if you take 1 lunch every 2 weeks. *Management regularly ignores SOP to make stats look better *Work late every day with 0 compensation and in some cases logging in early just to catch up from the day before. *Multiple engineers quitting mid-shift due to stress. Multiple engineers having mental breakdowns or panic attacks and health issues from stress *Support teams are required to know vast portions of the software and all supported Operating systems, hypervisors, and cloud vendors with very little training. *small amount of training available and you have no time to take them due to call volume *Outsourcing to India. Techs are not properly trained or in some cases not qualified and turn a quick fix into a weeks-long problem. *Documentation is terrible and by far the worst of an enterprise backup software *Recently adopted the "swarm" model and management exact words are we just need warm bodies to cover the calls. * Most engineers are talking about quitting and have had enough of their "taking blood from a stone" mentality If you like getting mediocre raises, having 0 work-life balance, watching fellow co-workers break down crying, or just quitting mid-shift, and hating your life knowing you need to wake up in the morning for another dose of HE*L then this is the job for you. For the rest of you stay FAR FAR FAR away from this place. For some of you, that think it can't be that bad or this is only temporary you would be very wrong. This toxic work environment started well before covid and continues to get worse with no end in sight. Sanjay may have brought change and high stock prices but he and his "Yes Men" also brought the downfall of support and development which was once the highlight of commvault providing industry-leading support. But hey if I had thousands of shares of CVLT I would probably only care about stock prices too.