Does Compass Experience Labs pay their employees well?

According to anonymously submitted Glassdoor reviews, Compass Experience Labs employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Compass Experience Labs. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Compass Experience Labs?

72% of Compass Experience Labs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Compass Experience Labs 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Compass Experience Labs?

Customer Service Representative (14) , Team Leader (11) , Customer Service Representative (CSR) (5) , Customer Support Associate (5) , Team Lead (5) , Customer Service (4) , Customer Service Associate (4) , Customer Service Agent (3) , Director of Operations (2) , HR Assistant (2) , IT Support Associate (2) , IT Support Specialist (2) , Program Lead (2) , Trainer (2) , Workforce Real Time Analyst (2)

What are the pros of working at Compass Experience Labs according to real employee reviews?

"life balance and permanent work from home" ((in 13 reviews)); "The culture is great as a whole." ((in 8 reviews)); "I love working in this company since the management and people are great!" ((in 7 reviews)); "Good work/life balance" ((in 5 reviews)); "Decent Benefits" ((in 5 reviews))

What are the cons of working at Compass Experience Labs according to real employee reviews?

"Very bad management, TLs, SOMs and OMs doesnt know what to do." ((in 10 reviews)); "Compensation package is limited to salary, without traditional Mexican l" ((in 3 reviews))

What are the top reviewed Compass Experience Labs locations?

Columbus , Lindale , Cleveland , Dayton , Colorado Springs , Williamsport , Gainesville , Palm Coast , Brooklyn Park

Compass Experience Labs reviews

4.0

72% would recommend to a friend

(103 total reviews)

Erin Armendinger

79% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (103 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Compass Experience Labs has an employee rating of 4.0 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass Experience Labs employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

103 reviews

5.0

Nov 13, 2020

Great place to work

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

I've very much enjoyed working here thus far. A professional, and friendly environment.

Cons

Have to work weekends sometimes (not really many cons)

1.0

Jun 13, 2022

Don't work here

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Honestly? It's just working from home.

Cons

The offshore customer service representatives were paid poorly! I, for example was paid $4.25 per hour! That's 30% of what the US employees get and the workload is like hell! The upper management treat the PH employees like slaves and they'll micromanage you. It was very suffocating even if you're working from home.

4.0

Mar 27, 2026

Customer Service

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

- Permanent WFH - On-time salary - My TL from our account provides good support

Cons

- Minimal wage increase - No free dependent on your HMO

Viewing 64 - 66 of 103 Reviews

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Jobs at Compass Experience Labs

Technical Support Associate - PH

Healthcare Operations Manager

Remote

View job

Account Executive Associate

Remote

View job

Workforce Management Capacity Planner - PH