Does Compass Experience Labs pay their employees well?

According to anonymously submitted Glassdoor reviews, Compass Experience Labs employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Compass Experience Labs. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Compass Experience Labs?

72% of Compass Experience Labs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Compass Experience Labs 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Compass Experience Labs?

Customer Service Representative (14) , Team Leader (11) , Customer Service Representative (CSR) (5) , Customer Support Associate (5) , Team Lead (5) , Customer Service (4) , Customer Service Associate (4) , Customer Service Agent (3) , Director of Operations (2) , HR Assistant (2) , IT Support Associate (2) , IT Support Specialist (2) , Program Lead (2) , Trainer (2) , Workforce Real Time Analyst (2)

What are the pros of working at Compass Experience Labs according to real employee reviews?

"Flexible because it is Work From Home" ((in 13 reviews)); "Great people to work with, Super helpful leadership, People helped each other and was a real team environment." ((in 7 reviews)); "Good work/life balance" ((in 6 reviews)); "Decent benefits" ((in 6 reviews)); "The culture is great as a whole." ((in 6 reviews))

What are the cons of working at Compass Experience Labs according to real employee reviews?

"Very bad management, TLs, SOMs and OMs doesnt know what to do." ((in 11 reviews)); "Compensation package is limited to salary, without traditional Mexican l" ((in 3 reviews))

What are the top reviewed Compass Experience Labs locations?

Columbus , Lindale , Cleveland , Dayton , Colorado Springs , Williamsport , Gainesville , Palm Coast , Brooklyn Park

Compass Experience Labs reviews

4.0

72% would recommend to a friend

(103 total reviews)

Erin Armendinger

79% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (103 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Compass Experience Labs has an employee rating of 4.0 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass Experience Labs employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

103 reviews

1.0

Mar 14, 2026

WORST COMPANY! RUN AWAY!

It support associate

Recommend

CEO approval

Business Outlook

Pros

Work from home only. Nothing more

Cons

Very bad management, TLs, SOMs and OMs doesnt know what to do. Doesnt know processes. CEO is bad, doesnt care about employees, just care about numbers. They do not treat employees as humans, they treat them like a robot, just seeing numbers above their head. They have a trashy system called Attendance points. Once you reach 8, you are terminated. They do not care if your family's life is 5050, they will still charge you 1 or 2 attendance points and next thing you know even if you let them know the situation or send evidences, you are sent to admin hearing to get terminated. This company doesnt have empathy, and their QA itself looks for empathy for an IT account, they are BPO style who doesnt deserver to have IT Account. Chipotle IT group is regretting by now.

1.0

Mar 13, 2026

Worst company,

It service desk analyst

Recommend

CEO approval

Business Outlook

Pros

Work from home. No othe pris

Cons

Micromanagement is real. From TL to owner

2.0

Jan 8, 2026

Thumbs Down

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

On time salary disbursement, seldom delayed. Yearly employee treats (chocolates, T-shirt, mugs etc.)

Cons

Employment security, they can circumvent scenarios and process to romove you from employment. Even if your tenure is long and your performance is good, you can be removed from employment even without due process. No real employee appreciation for offshore employees. Salary increase is super very minimal. No official medical insurance whatsoever.

Viewing 67 - 69 of 103 Reviews

Top companies for "Compensation and Benefits" near you

AT&T

3.8★Compensation & Benefits

Verizon

4.1★Compensation & Benefits

T-Mobile

3.9★Compensation & Benefits

Comcast

3.8★Compensation & Benefits

Jobs at Compass Experience Labs

Healthcare Operations Manager

Workforce Management Capacity Planner - PH

Remote

View job

Technical Support Associate - PH