Compass has an employee rating of 3.9 out of 5 stars, based on 2,507 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).
My management seems to genuinely care about their people. They are pretty flexible. Good amount of PTO and benefits are pretty good compared to other corporations I've worked in.
Cons
There's a disconnect between upper management and baseline staff. The company caters to the agents 90% of the time in our region and staff feel stretched thin with limited bandwidth.