Compass reviews

3.9

71% would recommend to a friend

(2,506 total reviews)
avatar

Robert Reffkin

75% approve of CEO

64% positive business outlook

Compass has an employee rating of 3.9 out of 5 stars, based on 2,506 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Jan 27, 2022
Recommend
CEO approval
Business Outlook

Pros

CEO seems like a nice guy. It was a friendly place to work. Decent initial compensation. Some competent colleagues haven't left yet.

Cons

The first thing to know is I saw at least 2 teams have 100% turnover of senior level engineers inside a year. The culture is extremely toxic. Managers have directly betrayed even robbed employees. (lawsuit pending) HR is viciously hostile towards victims. Incompetent long time employees constantly blame others for their mistakes, One staff engineer had to rebuild the same core service 3-4 times in less than half a year, then the engineers maintaining dependent services got negative reviews for lack of productivity because they were constantly catching up to the rewrites, and that staff engineer contributed to those negative reviews which affect salary and bonus. So this person screwed up, repeatedly, but got other people's pay cut to cover for his own incompetence. No wonder turnover is so high. They used COVID to cover for layoffs for what turned out to be a planned restructuring, with no empathy for employees let go, and heard they did it again after I left. Actually, repeated restructuring and offshoring lots of jobs, sometimes entire teams - no team is safe. Offshoring only got slowed by the COVID spike in India. If you're an older employee, you're first on the chopping block. Especially if they notice you're approaching that 50 year mark where the government starts paying attention to age discrimination. I've seen several almost 50 year olds let go. Don't expect a long career at Compass. A lot of this toxic culture is management's fault. Robert (CEO) seems like a nice guy when you meet or have dinner with him, but he has no control over those under him. People ignore his entrepreneurial principles no matter the rhetoric. And he relies too heavily on bad former Amazon managers. It's like he sought out the most toxic possible source for managers. Good luck trying to get a raise or promotion or those huge add on bonuses they dangle in front of you! LOL

1.0
Mar 23, 2021
Recommend
CEO approval
Business Outlook

Pros

- your direct team - learning about the industry - benefits

Cons

If you like being treated poorly by agents and having everything thrown on your plate, then this is the job for you. The job description does not line up with about 95% of what you'll actually be doing, and the pay does not line up whatsoever with your workload. You are going to become a personal assistant to 100+ agents who outright refuse to do anything for themselves, nor attempt to learn of the Compass technology/SOP's. Do not expect upper management to have your back. You'll be given the runaround and told to "have empathy for the agents" and "they take their frustrations out on you because they trust you" (yes, that was actually said). There are no boundaries set, as your phone will continually ring after hours and through out the weekends. The role of AEM is seeing a high turnover rate for good reason.

3.0
Mar 24, 2020
Recommend
CEO approval
Business Outlook

Pros

Coworkers are amazing, collaboration is amazing.

Cons

Company does anything to make the investors happy. Isn't actually invested in their employees, but uses smoke and mirrors to make you feel a part of something big.

Viewing 49 - 51 of 2,506 Reviews

Glassdoor has 3,117 Compass reviews submitted anonymously by Compass employees. Read employee reviews and ratings on Glassdoor to decide if Compass is right for you.