Compass reviews

3.9

71% would recommend to a friend

(2,506 total reviews)
avatar

Robert Reffkin

75% approve of CEO

64% positive business outlook

Compass has an employee rating of 3.9 out of 5 stars, based on 2,506 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
2.0
Mar 4, 2020
Recommend
CEO approval
Business Outlook

Pros

Compensation for role was higher than market Medical/Dental/Vision benefits People (staff, not agents) are very talented and genuine Free snacks/drinks

Cons

Review/Compensation processes are generally terrible High level leadership only care about agents/money/possible IPO and not staff Core principles are nice but are used as an excuse to “move fast” but not think or test major organizational shifts properly Outsourcing (to India and Philippines) is slowly creeping in (less jobs, quality of onsite service will degrade) Leadership paying outrageous amounts of money for an “AI” bot that is useless and no one wants to use

1.0
Dec 10, 2019

Going Downhill

Recommend
CEO approval
Business Outlook

Pros

Some of the people you work with are great and I've made some lifelong friends.

Cons

For bragging that they are a 'tech-focused' company, they don't actually want to put money into updated tech. The CEO is surrounded by yes men who are too afraid to say anything negative to him. Management plays favorites and doesn't keep track of any employees that are not at HQ. The free lunch is only at HQ, everyone else has to bring/buy their lunch. Reviews are such a mess and a majority of the employees didn't even get raises after working so hard by staying late and going above and beyond. Leadership says all the right things that people want to hear but then doesn't follow through, does the opposite, or pretends they never said anything and hopes no one notices. There's no transparency and your questions will only get answered with fluff 'corporate-speak.' Also, the reviews and ratings of Compass on here are skewed since they're mostly from agents who are offered a multitude of perks and can throw a fit to get whatever they want.

1.0
Sep 6, 2019

Smoke and Mirrors

Recommend
CEO approval
Business Outlook

Pros

- Compass attracts top talents so you are always sitting next to someone with an amazing skillset and experience. - The benefits are really great. Healthcare 100% paid for, lunch catered once a week, and unlimited paid sick days.

Cons

- If you like to have a life or sleep, this is not the job for you. They give you laptops and fully expect you to work at all hours when agents need you. - There are no set working hours so a lot of team members take advantage of this perk making the workload weigh on those that are already working hard. - Management has absolutely no idea what they are doing and it's very very very political. - The CEO is so focused on making the agents happy and it's completely at the expense of the staff. They basically give you a cool laptop, great benefits, and snacks to cover up for the toxic culture and working you to death.

Viewing 52 - 54 of 2,506 Reviews

Glassdoor has 3,117 Compass reviews submitted anonymously by Compass employees. Read employee reviews and ratings on Glassdoor to decide if Compass is right for you.