Compass sr. agent experience manager reviews

3.6

57% would recommend to a friend

(118 total reviews)
avatar

Robert Reffkin

66% approve of CEO

54% positive business outlook

sr. agent experience manager employees have rated Compass with 3.6 out of 5 stars, based on 118 company reviews on Glassdoor. This indicates that most sr. agent experience manager professionals have a good working experience there. Compass is rated in line with the average (within 1 standard deviation) by sr. agent experience manager professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

118 reviews
3.0
Apr 24, 2025
Recommend
CEO approval
Business Outlook

Pros

One of the biggest highlights of working at Compass is the regional team. I’ve had the pleasure of working alongside incredibly dedicated and like-minded colleagues who genuinely care about supporting agents and helping them grow their businesses. There’s a strong sense of shared purpose, and most team members are aligned in wanting to deliver the best possible experience to both agents and clients. Leadership at the regional level is also a strong point—they’re transparent, approachable, and generally do a great job of keeping communication open and expectations clear. You feel like your voice is heard and your input is valued, which isn’t always the case in larger companies.

Cons

I’ve had a mixed experience working at Compass. While the company has great branding and some talented individuals, the day-to-day culture can feel stifling. There’s a lot of micromanagement, which makes it hard to feel trusted or empowered in your role. Recognition seems to be limited mostly to those who are involved in internal specialty groups, rather than those who are simply doing great work. There’s also a disconnect when it comes to in-office expectations. You’re required to be in the office full time, but most of the work is still done over Google Meet. It feels like the return-to-office push is more about appearances than collaboration. Overall, it's a place with potential, but there are definitely cultural and structural issues that can make it a frustrating environment

Viewing 13 - 15 of 118 Reviews

Glassdoor has 3,122 Compass reviews submitted anonymously by Compass employees. Read employee reviews and ratings on Glassdoor to decide if Compass is right for you.