Compass reviews

Management was completely unorganized and out of touch with staff. Many did not even know what we did day-to-day. There was a complete lack of respect for work/life balance. Performance metrics were very ambiguous and subjective resulting in unobtainable goals and decreased morale. Overall, I along with many peers felt unappreciated, especially in covid times. In 2020 there was a good chunk of layoffs and salaries were cut significantly. However, business boomed. Teams were responsible for a MUCH larger workload, with cut salaries, and no appreciation other than a "pat on the back" from management now and then.

Compass leadership makes decisions based on select high-performing regions. This, in turn, makes newly established regions incredibly hard to fulfill clients' wishes. I have been at Compass for 3+ years now, and it has never gotten easier. Incredibly long work hours and unfair pay. What you negotiate at the beginning is what you stay at. No room to negotiate raises or anything to that nature, you will be met with the "we have really good software that calculates your market value," and absolutely no consideration of how your role changes over the course of time. Company "pillars" are used as excuses! Does an agent request a flight from New York to Hawaii that will arrive in 2 hours? "Be solutions-driven." Taking a vacation is an act of congress and everyone feels guilty for it. Leadership across many regions had clients who were up in arms that there was an international pandemic and made staff feel INCREDIBLY pressured to head into the office to essentially show face. Optics are a HUGE thing for Compass.