Is CompuCom a good company to work for as a Desktop Support Analyst?

Desktop Support Analyst professionals working at CompuCom have rated their employer with 2.8 out of 5 stars in 108 Glassdoor reviews. This is a lower than average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Desktop Support Analyst Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Desktop Support Analyst interview questions at CompuCom .

Does CompuCom pay Desktop Support Analyst employees well?

Desktop Support Analyst professionals rate their compensation and benefits at CompuCom with 1.7 out of 5 stars based on 108 anonymously submitted employee reviews. This is 48.9% worse than the company average rating for salary and benefits. Find out more about Desktop Support Analyst salaries at CompuCom.

How happy are Desktop Support Analyst professionals working at CompuCom?

18% of Desktop Support Analyst employees at CompuCom would recommend their employer to a friend. This rating has decreased by 68% in the past 12 months. Desktop Support Analyst professionals have also rated CompuCom with a 3.0 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.0 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"Compucom has good benefits and works hard to make sure their employees have what they need." ((in 153 reviews)); "Teams and people are great and enjoyable to work with" ((in 138 reviews)); "Allowed to work from home 1 day a week" ((in 82 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 64 reviews)); "The team was great and supportive." ((in 49 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 259 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 223 reviews)); "No Raises after 10 years of Employment" ((in 111 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 106 reviews)); "salary is low and so many calls" ((in 81 reviews))

CompuCom Desktop Support Analyst reviews

2.8

18% would recommend to a friend

(108 total reviews)

Mick Slattery

1% approve of CEO

2% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (108 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Desktop Support Analyst employees have rated CompuCom with 2.8 out of 5 stars, based on 108 company reviews on Glassdoor. This indicates that most Desktop Support Analyst professionals have an average working experience there. CompuCom is rated 27% below average by Desktop Support Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

108 reviews

3.0

Jun 27, 2020

good company

Desktop support analyst

Recommend

CEO approval

Business Outlook

Pros

the good company for work

Cons

there is bad management no salary increases

5.0

Apr 15, 2020

Nice company to work for

Desktop support technician

Recommend

CEO approval

Business Outlook

Pros

Better work to do then this

Cons

Less. Pay for more. Work

CompuCom Response

6y

At CompuCom, we take all viewpoints into consideration. We are committed to providing our associates with a comprehensive pay and benefits package for their hard work. We appreciate that you took the time to leave a review.

1.0

Mar 9, 2020

Not a career, very much a dead end.

Desktop support analyst

Recommend

CEO approval

Business Outlook

Pros

17 years ago yes there were many pros. None now at all

Cons

Upper management is clueless about service delivery and what it takes to make it happen by the folks on the ground facing the customers daily. There is no real field management. Just leads and flunkies who job roles is reporting and not actually providing any meaningful leader ship. There management is all about spreadsheets and reporting. Not solving problems. Very frustrating when servicing customers.

CompuCom Response

6y

Thank you for taking the time to provide a review. Our associates are our most valuable asset, and we are sorry to hear that you did not have a good experience with management at CompuCom. We take your feedback very seriously and will work to address these issues in the future.

Viewing 28 - 30 of 108 Reviews

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CompuCom Desktop Support Analyst reviews

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Reviews by job title

good company

Nice company to work for

Not a career, very much a dead end.

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