CompuCom Field Service Analyst reviews

3.2

62% would recommend to a friend

(193 total reviews)

Mick Slattery

62% approve of CEO

18% positive business outlook

Field Service Analyst employees have rated CompuCom with 3.2 out of 5 stars, based on 193 company reviews on Glassdoor. This indicates that most Field Service Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Service Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

193 reviews
4.0
May 23, 2015
Recommend
CEO approval
Business Outlook

Pros

The various areas of work experience opportunities, the co-workers, immediate management associated with position, and the number of different clients worked with.

Cons

The company itself does not look after their own employees with any respect. Does not appreciate or show any acknowledgement of employee dedication or hard work for the company. Does not compensate employees very well as far as salary.

4.0
May 15, 2015

Field Tech

Recommend
CEO approval
Business Outlook

Pros

Always something to do. The company will pay for all the certifications you can get, including your CompTIA A+ Certification. Great benefits, and 401k. You even get paid mileage, which more than offsets the use of your personal vehicle. The management is great, and very helpful. A VERY flexible schedule, which makes for an outstanding work/life balance.

Cons

Constantly changing management structure and district lines. I'd be perfectly happy making this company a life-long career if I knew I would have a job to go to in a week, month or year from now.

1.0
May 2, 2015
Recommend
CEO approval
Business Outlook

Pros

They do a great job at providing training materials and access to most major certifications. The only problem is when field employees train the time is not looked on favorably by those living off of spreadsheet reporting dynamics.

Cons

Where to start? Working for CompuCom means never having job security. When the company signs on new business they massively hire until the contracts change at which time massive layoffs occur. There is no such thing as stable long term employment with CompuCom. No opportunities for advancement or wage increases. CompuCom is what one would term a complete "spreadsheet" driven company. Very little reliance on human capital with a ridiculous reliance on reporting every movement and action by employees with all decisions being made several levels above any interaction with actual technicians. Lastly, CompuCom has one of the lowest pay scales among leading IT companies in the nation and wage increases are rare. As an employee of CompuCom you are nothing but an employee number on one of a thousand spreadsheet reports upper management runs on an hourly basis to criticize every movement field technicians make. The reporting standards contradict each other meaning there is no chance to actually satisfy the standards one is given. There is absolutely zero focus on end user satisfaction vs. profit margins for upper management or investment firms.

Viewing 154 - 156 of 193 Reviews

Glassdoor has 3,590 CompuCom reviews submitted anonymously by CompuCom employees. Read employee reviews and ratings on Glassdoor to decide if CompuCom is right for you.