Is CompuCom a good company to work for as a Field Service Analyst?

Field Service Analyst professionals working at CompuCom have rated their employer with 3.2 out of 5 stars in 193 Glassdoor reviews. This is a higher than average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Field Service Analyst Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Field Service Analyst interview questions at CompuCom .

Does CompuCom pay Field Service Analyst employees well?

Field Service Analyst professionals rate their compensation and benefits at CompuCom with 2.1 out of 5 stars based on 193 anonymously submitted employee reviews. This is 28.6% worse than the company average rating for salary and benefits. Find out more about Field Service Analyst salaries at CompuCom.

How happy are Field Service Analyst professionals working at CompuCom?

62% of Field Service Analyst employees at CompuCom would recommend their employer to a friend. This rating has increased by 18% in the past 12 months. Field Service Analyst professionals have also rated CompuCom with a 3.3 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.8 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"Compucom has good benefits and works hard to make sure their employees have what they need." ((in 166 reviews)); "Teams and people are great and enjoyable to work with" ((in 140 reviews)); "Flexible work from home options" ((in 76 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 62 reviews)); "The team was great and supportive." ((in 53 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 259 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 226 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 113 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 107 reviews)); "salary is low and so many calls" ((in 75 reviews))

CompuCom Field Service Analyst reviews

3.2

62% would recommend to a friend

(193 total reviews)

Mick Slattery

62% approve of CEO

18% positive business outlook

Ratings by demographic groups

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Field Service Analyst employees have rated CompuCom with 3.2 out of 5 stars, based on 193 company reviews on Glassdoor. This indicates that most Field Service Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Service Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

193 reviews

4.0

Aug 8, 2012

It is all about the Team you are on. Teams are usually based on client rather than geography.

Field technician

Recommend

CEO approval

Business Outlook

Pros

If you can get a slot on a good team, you can be very happy - get a variety of experiences, potentially travel on various projects. The team must keep the client happy. We provide outsourced services. Depending on the client's treatment of contractor/vendor types in their facilities - work spaces can be from excellent to hand-me-down.

Cons

This is a lean company. Almost all start via a temporary agency and then move to full time. There is very little bench time. If a project ends, if a contract is lost expect to be laid off. If you did a good job, you will be brought back if your skills and work ethic were good.

1.0

Jul 15, 2012

No adancement, no raises, as of 7/13/12 announced salary cut for field techs

Field technician

Recommend

CEO approval

Business Outlook

Pros

None, it is a job

Cons

Management thinks they can hire monkeys with drivers licenses to do field service work. They tried this three years ago and it blew up in their faces. Very poor service forced them to go back to conventional service structure. They have no respect for abilities of senior techs. Avoid working for this company

1.0

Jun 9, 2011

Unprofessional and Ungrateful Management

Field technician

Recommend

CEO approval

Business Outlook

Pros

Fellow Technicians are good people and good to work with, working independantly and troubleshooting and resolving issues on your own is self satisfying.

Cons

No communication on work performance or prior info or training on projects or equipment not trained to do.

Viewing 190 - 192 of 193 Reviews

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CompuCom Field Service Analyst reviews

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It is all about the Team you are on. Teams are usually based on client rather than geography.

No adancement, no raises, as of 7/13/12 announced salary cut for field techs

Unprofessional and Ungrateful Management

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