CompuCom Field Support Analyst reviews

3.1

56% would recommend to a friend

(181 total reviews)

Mick Slattery

50% approve of CEO

6% positive business outlook

Field Support Analyst employees have rated CompuCom with 3.1 out of 5 stars, based on 181 company reviews on Glassdoor. This indicates that most Field Support Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Support Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

181 reviews
3.0
Jun 21, 2023
Recommend
CEO approval
Business Outlook

Pros

All of my managers and the client company were fantastic. They will pay for certs. They offer internal training resources, although they're not great. Company vehicle / fuel. Friendly and experienced team leads. My particular managers showed interest in helping me advance my career and move up, taking large amounts of time out of their days to provide solid info. Fairly low oversight. As long as you're doing your job well, you won't have anyone hovering over you.

Cons

The pay is at least 10% under market average. Top performers will only get a 2%-3% merit increase each year. Bonuses are solely customer sponsored, and tend to be fairly small. You generally cannot get raises if you ask due to the budget being fixed by the contract with the customer company - fairly common with MSP's. The hours were very long. At base, I would work 7 hours on site, drive 3-4 hours per day between my home and customer sites, and be paid 8 hours. This effectively, and legally, means you're making 40 hours of pay for 50+ hours out of the home, performing work-related activities. Health insurance isn't great. The only option someone in this position can afford is the HDHP.

Viewing 28 - 30 of 181 Reviews

Glassdoor has 3,590 CompuCom reviews submitted anonymously by CompuCom employees. Read employee reviews and ratings on Glassdoor to decide if CompuCom is right for you.