CompuCom Field Support Analyst reviews

3.1

56% would recommend to a friend

(181 total reviews)

Mick Slattery

50% approve of CEO

6% positive business outlook

Field Support Analyst employees have rated CompuCom with 3.1 out of 5 stars, based on 181 company reviews on Glassdoor. This indicates that most Field Support Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Support Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

181 reviews
1.0
Jun 26, 2022
Recommend
CEO approval
Business Outlook

Pros

Pros are able to touch different types of equipment. Not much to say outside of this which says a lot when you're hired.

Cons

Many Cons. Where to start? Compucom is a IT consulting company that relies on biding for service contracts for different companies. Techs will never be fluent in any equipment as contracts come and go. Service documentation for said contracts are never fully explained as most protocols are made from mistakes and then added as documentation. I've worked for Compucom for 6+ years and only just received a measly dollar raise and one bonus just enough to keep me on the team for a bit longer. Management is absolutely horrendous. I reached out to management for help concerning our team but was brushed off as if the emails I sent were never delivered. The contract wins are a hit or miss. They're never transparent on what specifications were agreed upon without the Techs in mind. Techs are frustrated with poor handling of certain contracts. They hear us wanting change, but the money keeps them deaf. No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing. This job is okay for entry level work, but don't commit to the company as they do not know how to properly run the company themselves.

5.0
Jun 20, 2022
Recommend
CEO approval
Business Outlook

Pros

IT hardware professional job was enjoyable work with lots of travel.

Cons

Lost Walmart contract causing layoffs, not companies fault.

Viewing 43 - 45 of 181 Reviews

Glassdoor has 3,590 CompuCom reviews submitted anonymously by CompuCom employees. Read employee reviews and ratings on Glassdoor to decide if CompuCom is right for you.