CompuCom Field Support Analyst reviews

3.1

56% would recommend to a friend

(181 total reviews)

Mick Slattery

50% approve of CEO

6% positive business outlook

Field Support Analyst employees have rated CompuCom with 3.1 out of 5 stars, based on 181 company reviews on Glassdoor. This indicates that most Field Support Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Support Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

181 reviews
1.0
Apr 8, 2018
Recommend
CEO approval
Business Outlook

Pros

Today: If you have a choice between working at Burger King, McDonald's or CompuCom, choose CompuCom. Ten years ago: Choose between HP, Dell, NCR or CompuCom it would have been CompuCom.

Cons

Micro managed to the level of absurdity as techs see confusion as it relates to being told one thing for metric policy one week and something entirely different in same policy realm the next week as it relates to time and effort and this shows little RESPECT for any employee's intelligence or work pride and demonstrates the companies lack of INTEGRITY by cutting down on quality of service while pushing metrics that are destructive to good customer relationships with no perception of EXCELLENCE or a WIN on the customer's end. Has anyone mentioned no pay increases? Sorry no WIN here. Not even a cost of living allowance. Pathetic. Medical Insurance is just plain beyond bad. Two years ago it was bad. Ten years ago Medical Insurance was excellent.

3.0
Apr 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Lots of work and a decent place to cut your teeth, should be considered as a stepping stone company since growth opportunities are limited.

Cons

Low pay rate compared to other companies houston traffic doesn’t help it can be repetitive work and sometimes dull as well as rude clients

Viewing 97 - 99 of 181 Reviews

Glassdoor has 3,590 CompuCom reviews submitted anonymously by CompuCom employees. Read employee reviews and ratings on Glassdoor to decide if CompuCom is right for you.