Is CompuCom a good company to work for as a Field Support Analyst?

Field Support Analyst professionals working at CompuCom have rated their employer with 3.1 out of 5 stars in 181 Glassdoor reviews. This is an average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Field Support Analyst Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Field Support Analyst interview questions at CompuCom .

Does CompuCom pay Field Support Analyst employees well?

Field Support Analyst professionals rate their compensation and benefits at CompuCom with 2.1 out of 5 stars based on 181 anonymously submitted employee reviews. This is 28.6% worse than the company average rating for salary and benefits. Find out more about Field Support Analyst salaries at CompuCom.

How happy are Field Support Analyst professionals working at CompuCom?

56% of Field Support Analyst employees at CompuCom would recommend their employer to a friend. This rating has increased by 50% in the past 12 months. Field Support Analyst professionals have also rated CompuCom with a 3.3 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.8 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 156 reviews)); "The people at CompuCom are great and make it what it is." ((in 135 reviews)); "It had decent work from home even before a lot of companies didn't practice it." ((in 75 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 67 reviews)); "Teams and people are great and enjoyable to work with" ((in 54 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 257 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 215 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 108 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 107 reviews)); "salary is low and so many calls" ((in 83 reviews))

CompuCom Field Support Analyst reviews

3.1

56% would recommend to a friend

(181 total reviews)

Mick Slattery

50% approve of CEO

6% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Field Support Analyst employees have rated CompuCom with 3.1 out of 5 stars, based on 181 company reviews on Glassdoor. This indicates that most Field Support Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Support Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

181 reviews

1.0

Mar 6, 2017

Full Time Field Services Technician/Tech-Zone Technician

Field service technician

Recommend

CEO approval

Business Outlook

Pros

Compucom is a great company to work for, lots of opportunities and benefits. The people are respectful.

Cons

This section primarily pertains to the sister-company, Tech-Zone. The environment of this company is so toxic, and the people above have no respect for the guys on the ground floor. They claim to be a "pilot company", but I've never seen a company blame being unsuccessful on being young a year in. They've been playing an expensive game of pin the tail on the donkey ever since opening, and have no regard for the ideas of anyone but the higher ups. If they promise advancement and opportunity there, don't believe them.

1.0

Mar 3, 2017

Gorilla's, Monkeys, and Bananas

Field service technician

Recommend

CEO approval

Business Outlook

Pros

- Soon to be former employee (I'd literally rather be doing anything else, I picked rocks on my parents farm.. this is worse). - The End ...

Cons

- Work/Life balance: emails afterhours (constantly), poor on-call pay, hard to maintain a semblance of a schedule. - Management: middle management heavy, only concerned about executive bonuses, send emails to justify their position, non-transparent, focus changes weekly, constantly restructuring. The environment they create is toxic, we always feel that our jobs are on limbo.. one paycheck after the other. - salary: Low pay with zero raises. Monkey's will only get bananas if Gorilla hasn't taken them already. - Opportunity for advancement: Spoiler Alert: there is none

2.0

Feb 12, 2017

Raises don't exist at CompuCom.

Field service technician

Recommend

CEO approval

Business Outlook

Pros

In the field we are not micromanaged so much.

Cons

Low pay, dwindling benefits and now the company doesn't even respect the 8 to 5pm work hours by sending you tickets/cases that start at 05:30am in the morning or starting at 9pm! If there ever was a company that deserved a strike it's this one. Raises? Been here over 3 years and I have never heard of one. Guess that's what happens when you work for a right to work company in a right to work state.

Viewing 106 - 108 of 181 Reviews

Top companies for "Compensation and Benefits" near you

IBM

3.6★Compensation & Benefits

Dell Technologies

3.5★Compensation & Benefits

Concentrix

3.6★Compensation & Benefits

Booz Allen Hamilton

3.7★Compensation & Benefits

Jobs at CompuCom

Mobile Device Management Analyst

Telecom Procurement Analyst

Senior Tech Lounge Specialist

CompuCom

CompuCom Field Support Analyst reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Full Time Field Services Technician/Tech-Zone Technician

Gorilla's, Monkeys, and Bananas

Raises don't exist at CompuCom.

Top companies for "Compensation and Benefits" near you

Jobs at CompuCom

CompuCom reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

CompuCom reviews FAQs

Jobs at CompuCom