CompuCom Field Support Analyst reviews

3.1

56% would recommend to a friend

(181 total reviews)

Mick Slattery

50% approve of CEO

6% positive business outlook

Field Support Analyst employees have rated CompuCom with 3.1 out of 5 stars, based on 181 company reviews on Glassdoor. This indicates that most Field Support Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Support Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

181 reviews
4.0
Apr 19, 2015
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule is the #1 Pro for working at CompuCom. I was a Field Service Technician, which is their most common position, and I enjoyed it. Your home is your office. You are sent calls in your area (your area could be anywhere from 1-300+ miles depending on your area and contract) and you are required to complete them before a deadline. The deadline could be anywhere from 1 hour to a week, depends on the contract. So somedays I would wake up at 9 AM and play video games until I received a call. They also reimburse for hotels and dinners when you are in remote areas. Another pro is I got to see some nice areas, Ski Resorts, Mt Rushmore, etc (pros of Colorado and surrounding areas). The pay was decent for me was contracted in at $15/hr, and got bumped to $16.50 an hour after 3 months and being hired full-time. It was okay, but could've been better and I felt like that would be going up any time soon.. The vehicle mileage reimbursement somehwat made up for it, but you may put a lot of miles on your vehicle (I put 20,000 miles in six months). A great stepping stone. CompuCom will give an employee great experience. They pay for certifications for countless equipment (Lenovo, Xerox, Lexmark, HP, etc.), and they also pay you for the time spend training for them. But more importantly, they will get you experience working at big-box chain stores such as Walmart, Target, Home Depot, Lowe's and OfficeMax. That looks good on any IT resume, and can prepare anyone. Just expect having to go into a lot of those stores. I personally visited 40 separate Walmarts in four different states.

Cons

Weekends. Because CompuCom gives you jobs based on SLA's (Service Level Agreements) which are basically deadlines. You will probably have to work a lot of weekends. If you are assigned a job on a Friday, it may be due on Saturday. But they're usually good about adding an extra day onto the deadline if it falls near a weekend. Just don't expect to have two-day weekends on the regular. Personal Car Mileage. They do reimburse for mileage, but you will be putting a lot of miles on your vehicle. Probably between 300-1000 miles per week. If you're lucky, they may provide you with a company vehicle, but it's unlikely.

1.0
Apr 17, 2015

Field service technician

Recommend
CEO approval
Business Outlook

Pros

Sorry, can think of nothing on the "pro" side.

Cons

Low pay, no raises, bad health insurance plan,

2.0
Mar 30, 2015

Short Lived Run

Recommend
CEO approval
Business Outlook

Pros

Good online training, good mentor support

Cons

Inept management decisions causing contracts and jobs to be lost Went from contractor to full associate then laid off do to work levels

Viewing 148 - 150 of 181 Reviews

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