Is CompuCom a good company to work for as a Field Support Analyst?

Field Support Analyst professionals working at CompuCom have rated their employer with 3.1 out of 5 stars in 181 Glassdoor reviews. This is an average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Field Support Analyst Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Field Support Analyst interview questions at CompuCom .

Does CompuCom pay Field Support Analyst employees well?

Field Support Analyst professionals rate their compensation and benefits at CompuCom with 2.1 out of 5 stars based on 181 anonymously submitted employee reviews. This is 28.6% worse than the company average rating for salary and benefits. Find out more about Field Support Analyst salaries at CompuCom.

How happy are Field Support Analyst professionals working at CompuCom?

56% of Field Support Analyst employees at CompuCom would recommend their employer to a friend. This rating has increased by 50% in the past 12 months. Field Support Analyst professionals have also rated CompuCom with a 3.3 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.8 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 161 reviews)); "Teams and people are great and enjoyable to work with" ((in 139 reviews)); "After a year or so, you get to work from home if your stats are good." ((in 80 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 63 reviews)); "The team was great and supportive." ((in 48 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 262 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 219 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 112 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 108 reviews)); "salary is low and so many calls" ((in 78 reviews))

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CompuCom Field Support Analyst reviews

3.1

56% would recommend to a friend

(181 total reviews)

Mick Slattery

50% approve of CEO

6% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.3

Work/Life balance

2.8

Culture & values

2.7

Senior management

2.5

Career opportunities

2.1

Compensation and benefits

Field Support Analyst employees have rated CompuCom with 3.1 out of 5 stars, based on 181 company reviews on Glassdoor. This indicates that most Field Support Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Support Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

181 reviews

3.0

Mar 25, 2015

Fun, empowering, expensive, chaotic.

Field service technician

Recommend

CEO approval

Business Outlook

Pros

They throw you into situations where you must lean new skills. My direct bosses were awesome. Get to explore nearby areas. 47 cents per mile. Up to 1500 miles\week

Cons

This company is so organizationally challenged that they have no idea what sla's they can actually hold. I received up to 600 emails a day with only 20 or so pertaining to my business. Easy to get laid off. Huge range for milage. Process of onboarding is miserable. Particularly the temp companies. Do you own payroll.

4.0

Mar 6, 2015

Demanding but flexible. Scheduling is flexible depending on what client you are servicing. Travel reimbursement a plus.

Field service technician

Recommend

CEO approval

Business Outlook

Pros

Self-management no micro-management. Flexible hours and lots of opportunities for overtime and additional pay. Hooked in to every major hardware and software company for ease of certification and extended education.

Cons

Disorganized structure can lead to headaches. I miss having coworkers often. Too much email.

4.0

Feb 15, 2015

Great entry level

Field service technician

Recommend

CEO approval

Business Outlook

Pros

Trains techs with paid Certifications easy work great for someone who needs experience before stepping up

Cons

Some micro managers also hot tempered

Viewing 151 - 153 of 181 Reviews

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CompuCom Field Support Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Fun, empowering, expensive, chaotic.

Demanding but flexible. Scheduling is flexible depending on what client you are servicing. Travel reimbursement a plus.

Great entry level

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