Is CompuCom a good company to work for as a Field Support Analyst?

Field Support Analyst professionals working at CompuCom have rated their employer with 3.1 out of 5 stars in 181 Glassdoor reviews. This is an average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Field Support Analyst Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Field Support Analyst interview questions at CompuCom .

Does CompuCom pay Field Support Analyst employees well?

Field Support Analyst professionals rate their compensation and benefits at CompuCom with 2.1 out of 5 stars based on 181 anonymously submitted employee reviews. This is 28.6% worse than the company average rating for salary and benefits. Find out more about Field Support Analyst salaries at CompuCom.

How happy are Field Support Analyst professionals working at CompuCom?

56% of Field Support Analyst employees at CompuCom would recommend their employer to a friend. This rating has increased by 50% in the past 12 months. Field Support Analyst professionals have also rated CompuCom with a 3.3 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.8 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"Compucom has good benefits and works hard to make sure their employees have what they need." ((in 166 reviews)); "Teams and people are great and enjoyable to work with" ((in 140 reviews)); "Flexible work from home options" ((in 76 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 62 reviews)); "The team was great and supportive." ((in 53 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 259 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 226 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 113 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 107 reviews)); "salary is low and so many calls" ((in 75 reviews))

CompuCom Field Support Analyst reviews

3.1

56% would recommend to a friend

(181 total reviews)

Mick Slattery

50% approve of CEO

6% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (181 reviews)

Ratings by demographic groups

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Field Support Analyst employees have rated CompuCom with 3.1 out of 5 stars, based on 181 company reviews on Glassdoor. This indicates that most Field Support Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Support Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

181 reviews

1.0

Sep 4, 2012

sick and tired of being sick and tried

Field technician

Recommend

CEO approval

Business Outlook

Pros

little supervision allows techs to work with customers and solve problems without being second guessed

Cons

low pay...company excpects employess to work..off the clock...inventory..calls to customers.. e-mails...on techs dime

1.0

Sep 1, 2012

Its all gone downhill

Field technician

Recommend

CEO approval

Business Outlook

Pros

This was once a good company but it seems they have taken on the failing model of companies they have purchased. I am saddened because I can honestly say that at one time we used to see decent raises periodically. Now??... . No raises in years and field techs got a paycut to boot because they believe the payscale was unbalanced. Are they kidding us?

Cons

No opportunity for any growth at any juncture. It has become a dead end atmosphere of working field techs to death. The final nail on the coffin...pay-cuts ONLY to all the field engineers! Where is the fairness in that? If the company isn't doing well, why are the techs the only ones forced to sacrifice part of their salaries. Aren't we all in the same boat here? If you aren't outraged or demoralized, blood must not be coursing through your veins.

4.0

Aug 8, 2012

It is all about the Team you are on. Teams are usually based on client rather than geography.

Field technician

Recommend

CEO approval

Business Outlook

Pros

If you can get a slot on a good team, you can be very happy - get a variety of experiences, potentially travel on various projects. The team must keep the client happy. We provide outsourced services. Depending on the client's treatment of contractor/vendor types in their facilities - work spaces can be from excellent to hand-me-down.

Cons

This is a lean company. Almost all start via a temporary agency and then move to full time. There is very little bench time. If a project ends, if a contract is lost expect to be laid off. If you did a good job, you will be brought back if your skills and work ethic were good.

Viewing 175 - 177 of 181 Reviews

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CompuCom

CompuCom Field Support Analyst reviews

Company ratings over time

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sick and tired of being sick and tried

Its all gone downhill

It is all about the Team you are on. Teams are usually based on client rather than geography.

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