Is CompuCom a good company to work for as a Help Desk Analyst?

Help Desk Analyst professionals working at CompuCom have rated their employer with 3.2 out of 5 stars in 29 Glassdoor reviews. This is a higher than average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Help Desk Analyst Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Help Desk Analyst interview questions at CompuCom .

Does CompuCom pay Help Desk Analyst employees well?

Help Desk Analyst professionals rate their compensation and benefits at CompuCom with 2.9 out of 5 stars based on 29 anonymously submitted employee reviews. This is 3.5% better than the company average rating for salary and benefits. Find out more about Help Desk Analyst salaries at CompuCom.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"Compucom has good benefits and works hard to make sure their employees have what they need." ((in 154 reviews)); "Teams and people are great and enjoyable to work with" ((in 137 reviews)); "After a year or so, you get to work from home if your stats are good." ((in 78 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 67 reviews)); "The team was great and supportive." ((in 49 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 253 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 215 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 106 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 106 reviews)); "salary is low and so many calls" ((in 79 reviews))

CompuCom Help Desk Analyst reviews

3.2

78% would recommend to a friend

(29 total reviews)

Mick Slattery

81% approve of CEO

64% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (29 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Help Desk Analyst employees have rated CompuCom with 3.2 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Help Desk Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Help Desk Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

29 reviews

5.0

Apr 4, 2020

Was a great opportunity, got great experience but there is little mobility. No raises

Help desk analyst

Recommend

CEO approval

Business Outlook

Pros

Great experience. Great people. Great work environment

Cons

No raises. At. All. None. No advancement opportunities.

CompuCom Response

6y

At CompuCom, we’re constantly striving to be the best employer possible. Your feedback helps us to do that! Thank you for your kind words.

1.0

Feb 3, 2020

This job drove me to weekly therapy sessions.

Help desk analyst

Recommend

CEO approval

Business Outlook

Pros

None. It sucks that bad.

Cons

Constant abuse from clients that management does nothing about. Laughable wages. Very toxic environment. Employees are viewed is disposable. You're just an a** in a chair. Constant verbal assaults from not only the clients but management as well HR is a joke.

CompuCom Response

6y

At CompuCom, we take all viewpoints into consideration. We are committed to providing our associates with a comprehensive pay and benefits package for their hard work. We appreciate that you took the time to leave a review.

1.0

Aug 2, 2019

Low pay bad work life balance

Help desk analyst

Recommend

CEO approval

Business Outlook

Pros

Good Location, proximity to food, good people.

Cons

Bad management, micromanagement, and low pay and benefits.

Viewing 13 - 15 of 29 Reviews

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CompuCom Help Desk Analyst reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Was a great opportunity, got great experience but there is little mobility. No raises

This job drove me to weekly therapy sessions.

Low pay bad work life balance

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