Is CompuCom a good company to work for as a Technical Support Analyst?

Technical Support Analyst professionals working at CompuCom have rated their employer with 4.0 out of 5 stars in 49 Glassdoor reviews. This is a higher than average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Technical Support Analyst Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Technical Support Analyst interview questions at CompuCom .

Does CompuCom pay Technical Support Analyst employees well?

Technical Support Analyst professionals rate their compensation and benefits at CompuCom with 4.0 out of 5 stars based on 49 anonymously submitted employee reviews. This is 35.3% better than the company average rating for salary and benefits. Find out more about Technical Support Analyst salaries at CompuCom.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"Compucom has good benefits and works hard to make sure their employees have what they need." ((in 154 reviews)); "Teams and people are great and enjoyable to work with" ((in 137 reviews)); "After a year or so, you get to work from home if your stats are good." ((in 78 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 67 reviews)); "The team was great and supportive." ((in 49 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 253 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 215 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 106 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 106 reviews)); "salary is low and so many calls" ((in 79 reviews))

CompuCom Technical Support Analyst reviews

4.0

99% would recommend to a friend

(49 total reviews)

Mick Slattery

100% approve of CEO

99% positive business outlook

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Technical Support Analyst employees have rated CompuCom with 4.0 out of 5 stars, based on 49 company reviews on Glassdoor. This indicates that most Technical Support Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Technical Support Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

49 reviews

3.0

Jun 9, 2014

A good stepping stone in the IT community.

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Tuition reimbursement, certificate availability, good base pay, location of campus.

Cons

No room for advancement within technical field, outdated equipment, poor contract negotiation per account. Leadership can be questionable.

3.0

May 21, 2014

Incredibly boring

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

My coworkers were nice and easy to get along with...most of them at least. It's a great place for entry-level technicians to learn about the support world when starting out. Very easy mindless work. If you have a laid back manager you can spend your time studying to advance your career. I learned Python in the few months I worked there between calls.

Cons

So unbelievably boring; This was real-life office space. I saw employee desks there with 15 year employee awards and they were still support techs, level 1 no less. There is not going to be any advancement in this company if you hire on as a support tech unless you are tenacious about getting moved up. Even then it takes at least five years from what I could tell and you will not get any further than team lead, there's just no way.

4.0

Mar 24, 2014

Very nice experience with the client,

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Very good benefits and good salary for that specific project.

Cons

improve communication between managers and employees

Viewing 25 - 27 of 49 Reviews

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A good stepping stone in the IT community.

Incredibly boring

Very nice experience with the client,

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