Computershare Account Associate II reviews

2.5

28% would recommend to a friend

(176 total reviews)
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Stuart Irving

35% approve of CEO

29% positive business outlook

Account Associate II employees have rated Computershare with 2.5 out of 5 stars, based on 176 company reviews on Glassdoor. This indicates that most Account Associate II professionals have an average working experience there. Computershare is rated 33% below average by Account Associate II professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

176 reviews
3.0
Oct 22, 2017
Recommend
CEO approval
Business Outlook

Pros

They have really great pay for customer service reps on the transfer agent side and the training is very essential to the job so you can utilize your tools and knowledge to help customers.

Cons

You're most likely to get hired through a temp agency and stay with the temp agency and not with the company. I know people who have stayed with the temp agency for way over six months.

3.0
Jul 23, 2017
Recommend
CEO approval
Business Outlook

Pros

The building is really nice/well kept and the staff, for the most part, are really polite and helpful. There is also a free bus that runs from town, which is useful. Additionally, working in the Voucher Services department is relatively easy and well supported.

Cons

While the work is easy, it is undeniably tedious - there is little variety from day to day. However, in truth, the biggest negative is the rate of pay. Every "entry level" employee is on minimum wage and this has lead to a really high staff turnover - everyone is aware of local companies that offer a higher rate of pay and more flexible hours and half of our staff have ended up at those companies, as a result. It also doesn't help that the staff restaurant/shop and internal Starbucks are pretty expensive and, even with a car, an employee would be hard pressed to go elsewhere during the 30 minute break that is allocated for lunch.

1.0
Jun 22, 2017
Recommend
CEO approval
Business Outlook

Pros

The more training the more Job Security you have. OT offered during Tax season. Most of the Team Leads are easy going and great to get along with. The promote good (Temporary) incentive programs for performance.

Cons

You can only advance in the company if you are willing to uproot your family and move them across the nation. In 4+ years of service there has only been ONE raise. Meaning NO annual raises or bonus checks. The Company does not care about you as a person, they only care about the numbers. If you are working in the CSTAT office you better run for the hills b/c we are the red-headed step children of computershare. The company recently changed insurance to a company that no one (Dr. offices) has heard of, so good luck getting any kind of quality medical care.

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Computershare Response
7y
I appreciate you taking the time to provide this feedback - I do want to clarify a few things though so that readers have the full story. We do have advancement opportunities in College Station - there are many people who started in as a customer service representative and are now in roles in QA, technology, leadership, proxy, and workforce management. We have offered raises for our high performers, which is not uncommon in business versus everyone getting a cost of living increase. We absolutely do care about each team member as a person - and the metrics you generate are a reflection of your performance and of the quality of what we deliver to our customers, so of course those are highly important. Please feel free to email me at alec.white@computershare.com if there is anything I can clarify or help with, as we want your experience to be a great one!
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