Is Computershare a good company to work for as a Account Associate II?

Account Associate II professionals working at Computershare have rated their employer with 2.5 out of 5 stars in 176 Glassdoor reviews. This is a lower than average score with the overall rating of Computershare employees being 3.3 out of 5 stars. Search open Account Associate II Jobs at Computershare now and start preparing for your job interview by browsing frequently asked Account Associate II interview questions at Computershare .

Does Computershare pay Account Associate II employees well?

Account Associate II professionals rate their compensation and benefits at Computershare with 2.3 out of 5 stars based on 176 anonymously submitted employee reviews. This is 23.1% worse than the company average rating for salary and benefits. Find out more about Account Associate II salaries at Computershare.

How happy are Account Associate II professionals working at Computershare?

28% of Account Associate II employees at Computershare would recommend their employer to a friend. This rating has decreased by 19% in the past 12 months. Account Associate II professionals have also rated Computershare with a 2.7 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.2 rating for culture and values and 2.0 rating for career opportunities.

What are the top reviewed jobs at Computershare?

Customer Service Representative (137) , Business Analyst (51) , Manager (47) , Analyst (42) , Project Manager (38) , Relationship Manager (33) , Customer Service Representative (CSR) (28) , Customer Resolution Specialist (27) , Software Developer (25) , Account Manager (23) , Administrator (23) , Operations Analyst (20) , Team Leader (20) , Customer Service (18) , Administrative (17)

What are the pros of working at Computershare according to real employee reviews?

"Just like any organization there are great people and not" ((in 203 reviews)); "Good benefits and with WFH arrangement" ((in 193 reviews)); "Work life balance is good" ((in 108 reviews)); "Good Culture & Systems" ((in 88 reviews)); "Work from home and good PTO" ((in 77 reviews))

What are the cons of working at Computershare according to real employee reviews?

"Pay is low for the kind of work done ( paralegal yet not paralegal pay)" ((in 135 reviews)); "Salary is low for this kind of position so there is a lot of turnover." ((in 106 reviews)); "Little or no training for all departments except customer service department." ((in 60 reviews)); "If you forget to ask for additional phone numbers than the ones on the account = no bonus." ((in 41 reviews)); "Upper management is clueless and like the work harder not smarter approach." ((in 29 reviews))

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Computershare

Computershare Account Associate II reviews

2.5

28% would recommend to a friend

(176 total reviews)

Stuart Irving

35% approve of CEO

29% positive business outlook

Ratings by category

2.7

Work/Life balance

2.6

Diversity & inclusion

2.3

Compensation and benefits

2.2

Culture & values

2.1

Senior management

2.0

Career opportunities

Account Associate II employees have rated Computershare with 2.5 out of 5 stars, based on 176 company reviews on Glassdoor. This indicates that most Account Associate II professionals have an average working experience there. Computershare is rated 33% below average by Account Associate II professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

176 reviews

5.0

Nov 26, 2016

I started as a temporary employee in customer service and got hired to a permanent position a few months later

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The call center manager over my division is amazing. There is always opportunity to take on something new. The people I work with are very nice for the most part and inclusion is encouraged.

Cons

Sometimes office politics in a call center from employees gets problematic however everything that does become uncomfortable is handled quickly and fairly.

Computershare Response

Thank you for the feedback!

4.0

Oct 18, 2016

Growing Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Growing company Great location Good pay I really liked it here but relocated to a different jobZ

Cons

Management plays favorites Needs more training Some management needs training and improvement

Computershare Response

We are so grateful for your feedback - it helps us become the best organization possible. We hope that your new career and location is rewarding.

3.0

Apr 21, 2016

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Helps to improve customer service skills.

Cons

Pay does not justify work. Expectation is high. Barely any raises. Raises only once a year and only .25 cents to .50 cents. Atmosphere is very cliquey.

Computershare Response

10y

We truly appreciate your opinion, and are so sorry that your experience has not been as positive as we would like. Our goal is to ensure that every team member receives meaningful reward and recognition aligned to their contributions. Please know that you can discuss any compensation questions that you have individually with your leader or Human Resources Business Partner.

Viewing 166 - 168 of 176 Reviews

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Computershare Account Associate II reviews

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I started as a temporary employee in customer service and got hired to a permanent position a few months later

Growing Company

CSR

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