Is Computershare a good company to work for as a Account Associate II?

Account Associate II professionals working at Computershare have rated their employer with 2.5 out of 5 stars in 176 Glassdoor reviews. This is a lower than average score with the overall rating of Computershare employees being 3.3 out of 5 stars. Search open Account Associate II Jobs at Computershare now and start preparing for your job interview by browsing frequently asked Account Associate II interview questions at Computershare .

Does Computershare pay Account Associate II employees well?

Account Associate II professionals rate their compensation and benefits at Computershare with 2.3 out of 5 stars based on 176 anonymously submitted employee reviews. This is 23.1% worse than the company average rating for salary and benefits. Find out more about Account Associate II salaries at Computershare.

How happy are Account Associate II professionals working at Computershare?

28% of Account Associate II employees at Computershare would recommend their employer to a friend. This rating has decreased by 19% in the past 12 months. Account Associate II professionals have also rated Computershare with a 2.7 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.2 rating for culture and values and 2.0 rating for career opportunities.

What are the top reviewed jobs at Computershare?

Customer Service Representative (137) , Business Analyst (51) , Manager (47) , Analyst (42) , Project Manager (38) , Relationship Manager (33) , Customer Service Representative (CSR) (28) , Customer Resolution Specialist (27) , Software Developer (25) , Account Manager (23) , Administrator (23) , Operations Analyst (20) , Team Leader (20) , Customer Service (18) , Administrative (17)

What are the pros of working at Computershare according to real employee reviews?

"Just like any organization there are great people and not" ((in 207 reviews)); "Good benefits and with WFH arrangement" ((in 182 reviews)); "Work life balance is good" ((in 108 reviews)); "The people are vastly good to work with and the culture is great there." ((in 89 reviews)); "You get to work from home, the pay is good, and training is very thorough." ((in 79 reviews))

What are the cons of working at Computershare according to real employee reviews?

"Pay is low for the kind of work done ( paralegal yet not paralegal pay)" ((in 133 reviews)); "Salary is low for this kind of position so there is a lot of turnover." ((in 109 reviews)); "No training until almost a year after I started working there." ((in 67 reviews)); "If you don't get the 11 questions on why the borrower fell behind = no bonus." ((in 41 reviews)); "Upper management is clueless and like the work harder not smarter approach." ((in 28 reviews))

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Computershare

Computershare Account Associate II reviews

2.5

28% would recommend to a friend

(176 total reviews)

Stuart Irving

35% approve of CEO

29% positive business outlook

Ratings by category

2.7

Work/Life balance

2.6

Diversity & inclusion

2.3

Compensation and benefits

2.2

Culture & values

2.1

Senior management

2.0

Career opportunities

Account Associate II employees have rated Computershare with 2.5 out of 5 stars, based on 176 company reviews on Glassdoor. This indicates that most Account Associate II professionals have an average working experience there. Computershare is rated 33% below average by Account Associate II professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

176 reviews

2.0

Nov 22, 2015

Huge room for improvement

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits that start day 1 of the following month of hire

Cons

Tons!!!! Where to begin! Job description was sorely lacking during interview process. Promises of quick promotions were misleading. Training was too long and not adequate for all the different call scenarios. Too much info to learn....why is selling stocks and transferring a name on an account have to be so damn complicated? Call center environment is stressful and not very fulfilling...you are only as good as your last call. Starting pay was low and was given additional training with no raises! Company will not be around forever as older clients die and younger folks choose better and cheaper stock brokers.

Computershare Response

10y

Some of this feedback is hard to hear, but appreciated nonetheless. We strive to provide education, tools, resources and support to enable our team members to be successful, as well as an environment where they can truly be engaged. It sounds like your experience was not a close match to that, and for that we apologize. If you would like to talk confidentially about your experience, please email me at alec.white@computershare.com.

3.0

Nov 19, 2015

Descent place

Account executive

Recommend

CEO approval

Business Outlook

Pros

Good team atmosphere. Great client base

Cons

Lots of work for the salaries paid.

Computershare Response

10y

Thank you so much to taking the time to leave the feedback. I would encourage you to speak with your leader and HR Business Partner regarding compensation so that they can help to determine what the best course is to better align your work with rewards. Your hard work and dedication is so important to us!

5.0

Jul 9, 2015

Looking forward to starting!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Company just came to Louisville so moving up in departments will be very likely and is pushed for!

Cons

Havent seen any yet! Hope to grow with them!

Computershare Response

10y

We are thrilled to have great talent joining our company, and our new Louisville location!

Viewing 169 - 171 of 176 Reviews

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Computershare Account Associate II reviews

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Huge room for improvement

Descent place

Looking forward to starting!

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