Is Computershare a good company to work for as a Customer Resolution?

Customer Resolution professionals working at Computershare have rated their employer with 2.7 out of 5 stars in 32 Glassdoor reviews. This is a lower than average score with the overall rating of Computershare employees being 3.3 out of 5 stars. Search open Customer Resolution Jobs at Computershare now and start preparing for your job interview by browsing frequently asked Customer Resolution interview questions at Computershare .

Does Computershare pay Customer Resolution employees well?

Customer Resolution professionals rate their compensation and benefits at Computershare with 2.4 out of 5 stars based on 32 anonymously submitted employee reviews. This is 18.9% worse than the company average rating for salary and benefits. Find out more about Customer Resolution salaries at Computershare.

How happy are Customer Resolution professionals working at Computershare?

9% of Customer Resolution employees at Computershare would recommend their employer to a friend. This rating has decreased by 22% in the past 12 months. Customer Resolution professionals have also rated Computershare with a 1.4 rating for work-life-balance, 2.8 rating for diversity and inclusion, 1.7 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at Computershare?

Customer Service Representative (137) , Business Analyst (51) , Manager (47) , Analyst (42) , Project Manager (38) , Relationship Manager (33) , Customer Service Representative (CSR) (28) , Customer Resolution Specialist (27) , Software Developer (25) , Account Manager (23) , Administrator (23) , Operations Analyst (20) , Team Leader (20) , Customer Service (18) , Administrative (17)

What are the pros of working at Computershare according to real employee reviews?

"Just like any organization there are great people and not" ((in 203 reviews)); "Good benefits and with WFH arrangement" ((in 193 reviews)); "Work life balance is good" ((in 108 reviews)); "Good Culture & Systems" ((in 88 reviews)); "Work from home and good PTO" ((in 77 reviews))

What are the cons of working at Computershare according to real employee reviews?

"Pay is low for the kind of work done ( paralegal yet not paralegal pay)" ((in 135 reviews)); "Salary is low for this kind of position so there is a lot of turnover." ((in 106 reviews)); "Little or no training for all departments except customer service department." ((in 60 reviews)); "If you forget to ask for additional phone numbers than the ones on the account = no bonus." ((in 41 reviews)); "Upper management is clueless and like the work harder not smarter approach." ((in 29 reviews))

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Computershare

Computershare Customer Resolution reviews

2.7

9% would recommend to a friend

(32 total reviews)

Stuart Irving

47% approve of CEO

2% positive business outlook

Ratings by category

2.8

Diversity & inclusion

2.5

Career opportunities

2.4

Compensation and benefits

2.1

Senior management

1.7

Culture & values

1.4

Work/Life balance

Customer Resolution employees have rated Computershare with 2.7 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Resolution professionals have an average working experience there. Computershare is rated 27% below average by Customer Resolution professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

32 reviews

5.0

Sep 18, 2022

great company

Customer resolution specialist

Recommend

CEO approval

Business Outlook

Pros

metrics must be met in order to be successful and receive quarterly bonuses

Cons

great pay and benefits not a hard job

Computershare Response

We work hard to create opportunities for our employees to progress so it's great to hear this in your review. Thank you for all of your hard work during your time with us and we wish you the best of luck in your future career.

4.0

Aug 16, 2022

Good start

Customer resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Good starting pay, no weekends, overtime opportunities

Cons

Can be confusing if new to stocks, angry customers

Computershare Response

Thanks for your feedback, we really appreciate your comments and will take them on board. We appreciate your hard work, it's great to have you as part of our brilliant team.

5.0

Aug 9, 2022

Great Company

Customer resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Great Benefits and good pay for a call center

Cons

Strict schedule and sometimes hard to get PTO scheduled

Computershare Response

We appreciate your comments and will take them on board. Thank you for your hard work, it's great to have you as part of our brilliant team.

Viewing 16 - 18 of 32 Reviews

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Good start

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