Is Computershare a good company to work for as a Customer Resolution?

Customer Resolution professionals working at Computershare have rated their employer with 2.7 out of 5 stars in 32 Glassdoor reviews. This is a lower than average score with the overall rating of Computershare employees being 3.3 out of 5 stars. Search open Customer Resolution Jobs at Computershare now and start preparing for your job interview by browsing frequently asked Customer Resolution interview questions at Computershare .

Does Computershare pay Customer Resolution employees well?

Customer Resolution professionals rate their compensation and benefits at Computershare with 2.4 out of 5 stars based on 32 anonymously submitted employee reviews. This is 18.9% worse than the company average rating for salary and benefits. Find out more about Customer Resolution salaries at Computershare.

How happy are Customer Resolution professionals working at Computershare?

9% of Customer Resolution employees at Computershare would recommend their employer to a friend. This rating has decreased by 22% in the past 12 months. Customer Resolution professionals have also rated Computershare with a 1.4 rating for work-life-balance, 2.8 rating for diversity and inclusion, 1.7 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at Computershare?

Customer Service Representative (137) , Business Analyst (51) , Manager (47) , Analyst (42) , Project Manager (38) , Relationship Manager (33) , Customer Service Representative (CSR) (28) , Customer Resolution Specialist (27) , Software Developer (25) , Account Manager (23) , Administrator (23) , Operations Analyst (20) , Team Leader (20) , Customer Service (18) , Administrative (17)

What are the pros of working at Computershare according to real employee reviews?

"Just like any organization there are great people and not" ((in 203 reviews)); "Good benefits and with WFH arrangement" ((in 193 reviews)); "Work life balance is good" ((in 108 reviews)); "Good Culture & Systems" ((in 88 reviews)); "Work from home and good PTO" ((in 77 reviews))

What are the cons of working at Computershare according to real employee reviews?

"Pay is low for the kind of work done ( paralegal yet not paralegal pay)" ((in 135 reviews)); "Salary is low for this kind of position so there is a lot of turnover." ((in 106 reviews)); "Little or no training for all departments except customer service department." ((in 60 reviews)); "If you forget to ask for additional phone numbers than the ones on the account = no bonus." ((in 41 reviews)); "Upper management is clueless and like the work harder not smarter approach." ((in 29 reviews))

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Computershare Customer Resolution reviews

Item: Computershare
Rating: 2
Author: Current employee - Customer Resolution

2.7

9% would recommend to a friend

(32 total reviews)

Stuart Irving

47% approve of CEO

2% positive business outlook

Ratings by category

2.8

Diversity & inclusion

2.5

Career opportunities

2.4

Compensation and benefits

2.1

Senior management

1.7

Culture & values

1.4

Work/Life balance

Customer Resolution employees have rated Computershare with 2.7 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Resolution professionals have an average working experience there. Computershare is rated 27% below average by Customer Resolution professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

32 reviews

1.0

Nov 11, 2015

WORST company ever!

Customer resolution

Recommend

CEO approval

Business Outlook

Pros

The health insurance was good. there are no other pros I can think of.

Cons

The most micro-management call center that I ever worked for.Ran by strict management enforcement that created a hostile work environment. absolutely NO flexibility in ASSIGNED work schedule .Cheap.. always finding a way to cheat employees out of collection bonuses

2.0

Apr 25, 2014

They dont tell the truth to their employees.They have a very high turnover. Dont care about their employees

Customer resolution

Recommend

CEO approval

Business Outlook

Pros

I wouldnt work for sls because they degrade their employees, treat their employees like robots. They promise you a good bonus plan but when actually start working its a total different story. They pick and choose who gets bonus, once you reach your goal quality assurance changes the rules right at the end of the month when its payout time.

Cons

There are no benefits, perks, or the compensation plan is a joke you work really hard and meet all your goals, but when the end of the month comes they change the rules on you making the majority of employess not getting payout. You can be at a 100% throughout the beginning and towards the end of the month, then bang quality changes their rules and that 100% turns into a lower percentage then you get no payout. I was at 98% in areas meet and my payout was $300.00 I thought that was a joke.

Viewing 31 - 32 of 32 Reviews

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Computershare Customer Resolution reviews

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Ratings by demographic groups

Reviews by job title

WORST company ever!

They dont tell the truth to their employees.They have a very high turnover. Dont care about their employees

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