Is Computershare a good company to work for as a Customer Resolution?

Customer Resolution professionals working at Computershare have rated their employer with 2.7 out of 5 stars in 32 Glassdoor reviews. This is a lower than average score with the overall rating of Computershare employees being 3.3 out of 5 stars. Search open Customer Resolution Jobs at Computershare now and start preparing for your job interview by browsing frequently asked Customer Resolution interview questions at Computershare .

Does Computershare pay Customer Resolution employees well?

Customer Resolution professionals rate their compensation and benefits at Computershare with 2.4 out of 5 stars based on 32 anonymously submitted employee reviews. This is 18.9% worse than the company average rating for salary and benefits. Find out more about Customer Resolution salaries at Computershare.

How happy are Customer Resolution professionals working at Computershare?

9% of Customer Resolution employees at Computershare would recommend their employer to a friend. This rating has decreased by 22% in the past 12 months. Customer Resolution professionals have also rated Computershare with a 1.4 rating for work-life-balance, 2.8 rating for diversity and inclusion, 1.7 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at Computershare?

Customer Service Representative (137) , Business Analyst (51) , Manager (47) , Analyst (42) , Project Manager (38) , Relationship Manager (33) , Customer Service Representative (CSR) (28) , Customer Resolution Specialist (27) , Software Developer (25) , Account Manager (23) , Administrator (23) , Operations Analyst (20) , Team Leader (20) , Customer Service (18) , Administrative (17)

What are the pros of working at Computershare according to real employee reviews?

"Just like any organization there are great people and not" ((in 203 reviews)); "Good benefits and with WFH arrangement" ((in 193 reviews)); "Work life balance is good" ((in 108 reviews)); "Good Culture & Systems" ((in 88 reviews)); "Work from home and good PTO" ((in 77 reviews))

What are the cons of working at Computershare according to real employee reviews?

"Pay is low for the kind of work done ( paralegal yet not paralegal pay)" ((in 135 reviews)); "Salary is low for this kind of position so there is a lot of turnover." ((in 106 reviews)); "Little or no training for all departments except customer service department." ((in 60 reviews)); "If you forget to ask for additional phone numbers than the ones on the account = no bonus." ((in 41 reviews)); "Upper management is clueless and like the work harder not smarter approach." ((in 29 reviews))

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Computershare

Computershare Customer Resolution reviews

2.7

9% would recommend to a friend

(32 total reviews)

Stuart Irving

47% approve of CEO

2% positive business outlook

Ratings by category

2.8

Diversity & inclusion

2.5

Career opportunities

2.4

Compensation and benefits

2.1

Senior management

1.7

Culture & values

1.4

Work/Life balance

Customer Resolution employees have rated Computershare with 2.7 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Resolution professionals have an average working experience there. Computershare is rated 27% below average by Customer Resolution professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

32 reviews

4.0

Dec 27, 2019

Overall, A Solid Job

Customer resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Great communication during interview process; Pay raise from $15.50 to $16 after 90 Day performance review; Schedule choice is based off ranking in training (i.e. better performance in training means first choice of schedule); Paid 5-week training; Mon-Fri schedule/ no weekends; Extra incentives if you choose to work holidays or overtime lunches.

Cons

3 health insurance options but you have to pay out-of-pocket for all of them; time expectation on calls can be unrealistic

Computershare Response

Its always great to hear positive and constructive feedback - thank you for taking the time do leave this!

5.0

Jun 4, 2019

Dipsutes

Dispute resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Good communication between employees and management

Cons

Long commute from home to work and sometimes long hours

Computershare Response

We appreciate you, the work you do, and your feedback! Be safe on those long commutes and if there is anything we can do to help with work-life balance, please let us know!

3.0

Aug 24, 2017

Job

Customer resolution specialist

Recommend

CEO approval

Business Outlook

Pros

If your not in the call center the job is pretty laid back. Work isn't too difficult. Basically create your own hours at least you work 8 hours a day and 40 hours a week with a supervisor on site.

Cons

Kinda all over the place no structure, Call Center gets lots of complaints and aren't treated the best. You can come in one day and things change with out warning or heads up.

Computershare Response

Thank you for your time with us, and your contributions! We aspire to have your experience as more than a "job" - one that is rewarding and meaningful. And we completely appreciate your advice and suggestions - we are going through a period of change which can always seem uncertain - please know that we have the wellbeing of our team members at heart!

Viewing 25 - 27 of 32 Reviews

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Computershare Customer Resolution reviews

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Overall, A Solid Job

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