Is Computershare a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Computershare have rated their employer with 2.2 out of 5 stars in 123 Glassdoor reviews. This is a lower than average score with the overall rating of Computershare employees being 3.3 out of 5 stars. Search open Customer Service Representative Jobs at Computershare now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Computershare .

Does Computershare pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Computershare with 1.8 out of 5 stars based on 123 anonymously submitted employee reviews. This is 46.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Computershare.

What are the top reviewed jobs at Computershare?

Customer Service Representative (137) , Business Analyst (51) , Manager (47) , Analyst (42) , Project Manager (38) , Relationship Manager (33) , Customer Service Representative (CSR) (28) , Customer Resolution Specialist (27) , Software Developer (25) , Account Manager (23) , Administrator (23) , Operations Analyst (20) , Team Leader (20) , Customer Service (18) , Administrative (17)

What are the pros of working at Computershare according to real employee reviews?

"Just like any organization there are great people and not" ((in 203 reviews)); "Good benefits and with WFH arrangement" ((in 193 reviews)); "Work life balance is good" ((in 108 reviews)); "Good Culture & Systems" ((in 88 reviews)); "Work from home and good PTO" ((in 77 reviews))

What are the cons of working at Computershare according to real employee reviews?

"Pay is low for the kind of work done ( paralegal yet not paralegal pay)" ((in 135 reviews)); "Salary is low for this kind of position so there is a lot of turnover." ((in 106 reviews)); "Little or no training for all departments except customer service department." ((in 60 reviews)); "If you forget to ask for additional phone numbers than the ones on the account = no bonus." ((in 41 reviews)); "Upper management is clueless and like the work harder not smarter approach." ((in 29 reviews))

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Computershare

Computershare Customer Service Representative reviews

2.2

16% would recommend to a friend

(123 total reviews)

Stuart Irving

22% approve of CEO

15% positive business outlook

Ratings by category

2.3

Work/Life balance

2.2

Diversity & inclusion

1.9

Culture & values

1.9

Senior management

1.8

Compensation and benefits

1.7

Career opportunities

Customer Service Representative employees have rated Computershare with 2.2 out of 5 stars, based on 123 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Computershare is rated 41% below average by Customer Service Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

123 reviews

4.0

Feb 15, 2020

Customer service agent

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Site cafe, gym and games room. Decent - average wage rates.

Cons

Pretty high staff turnover more due to the mundane work rather than the actual company.

5.0

Jan 29, 2020

Fantastic company with good products

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good atmosphere, nice surroundings and good benefits. You do have to study and learn to do a good job.

Cons

None really, they take good care of the employees

3.0

Jan 14, 2020

Same old call center nonsense

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay and benefits are great compared to other call centers. Overtime and incentives frequently offered.

Cons

Almost impossible to move departments or get promoted without being friends with someone higher up. The "incentives" are usually small dollar gift cards or being entered into a raffle.

Computershare Response

Our customer service teams are such a critical and important part of our business, so thank you for what you do every day to care for our customers! And thank you for leaving this feedback - we take it seriously and want you to know that at every step we are working to enable great career opportunities and hope that you will give us the chance to make your experience one that we will all be proud of.

Viewing 88 - 90 of 123 Reviews

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Computershare

Computershare Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer service agent

Fantastic company with good products

Same old call center nonsense

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