Is Computershare a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Computershare have rated their employer with 2.2 out of 5 stars in 123 Glassdoor reviews. This is a lower than average score with the overall rating of Computershare employees being 3.3 out of 5 stars. Search open Customer Service Representative Jobs at Computershare now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Computershare .

Does Computershare pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Computershare with 1.8 out of 5 stars based on 123 anonymously submitted employee reviews. This is 46.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Computershare.

What are the top reviewed jobs at Computershare?

Customer Service Representative (137) , Business Analyst (51) , Manager (47) , Analyst (42) , Project Manager (38) , Relationship Manager (33) , Customer Service Representative (CSR) (28) , Customer Resolution Specialist (27) , Software Developer (25) , Account Manager (23) , Administrator (23) , Operations Analyst (20) , Team Leader (20) , Customer Service (18) , Administrative (17)

What are the pros of working at Computershare according to real employee reviews?

"Just like any organization there are great people and not" ((in 207 reviews)); "Good benefits and with WFH arrangement" ((in 182 reviews)); "Work life balance is good" ((in 108 reviews)); "The people are vastly good to work with and the culture is great there." ((in 89 reviews)); "You get to work from home, the pay is good, and training is very thorough." ((in 79 reviews))

What are the cons of working at Computershare according to real employee reviews?

"Pay is low for the kind of work done ( paralegal yet not paralegal pay)" ((in 133 reviews)); "Salary is low for this kind of position so there is a lot of turnover." ((in 109 reviews)); "No training until almost a year after I started working there." ((in 67 reviews)); "If you don't get the 11 questions on why the borrower fell behind = no bonus." ((in 41 reviews)); "Upper management is clueless and like the work harder not smarter approach." ((in 28 reviews))

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Computershare

Computershare Customer Service Representative reviews

2.2

16% would recommend to a friend

(123 total reviews)

Stuart Irving

22% approve of CEO

15% positive business outlook

Ratings by category

2.3

Work/Life balance

2.2

Diversity & inclusion

1.9

Culture & values

1.9

Senior management

1.8

Compensation and benefits

1.7

Career opportunities

Customer Service Representative employees have rated Computershare with 2.2 out of 5 stars, based on 123 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Computershare is rated 41% below average by Customer Service Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

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Reviews by job title

123 reviews

2.0

Jan 4, 2018

Don't recommend

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The benefits are pretty good. Insurance is decent and is cheaper than most places. Not much else is good there.

Cons

Pay is low for the type of job. Training is terrible. The service they provide their customers is horrific which makes the job much harder. No organization. Management doesn't seem to know much about the mortgage industry so asking them for help is pointless.

4.0

Oct 28, 2017

customer service rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

it was a good job they teach you a lot of about stocks.

Cons

micromanagement also promoting people with no skills. Not advertising there promotional positions just choosing who ever they want.

3.0

Oct 22, 2017

Great pay, but some work can be overbearing.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They have really great pay for customer service reps on the transfer agent side and the training is very essential to the job so you can utilize your tools and knowledge to help customers.

Cons

You're most likely to get hired through a temp agency and stay with the temp agency and not with the company. I know people who have stayed with the temp agency for way over six months.

Viewing 106 - 108 of 123 Reviews

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Computershare

Computershare Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Don't recommend

customer service rep

Great pay, but some work can be overbearing.

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