Computershare Customer Service Representative reviews

2.2

16% would recommend to a friend

(123 total reviews)
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Stuart Irving

22% approve of CEO

15% positive business outlook

Customer Service Representative employees have rated Computershare with 2.2 out of 5 stars, based on 123 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Computershare is rated 41% below average by Customer Service Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

123 reviews
3.0
Jul 23, 2017
Recommend
CEO approval
Business Outlook

Pros

The building is really nice/well kept and the staff, for the most part, are really polite and helpful. There is also a free bus that runs from town, which is useful. Additionally, working in the Voucher Services department is relatively easy and well supported.

Cons

While the work is easy, it is undeniably tedious - there is little variety from day to day. However, in truth, the biggest negative is the rate of pay. Every "entry level" employee is on minimum wage and this has lead to a really high staff turnover - everyone is aware of local companies that offer a higher rate of pay and more flexible hours and half of our staff have ended up at those companies, as a result. It also doesn't help that the staff restaurant/shop and internal Starbucks are pretty expensive and, even with a car, an employee would be hard pressed to go elsewhere during the 30 minute break that is allocated for lunch.

1.0
Jun 22, 2017
Recommend
CEO approval
Business Outlook

Pros

The more training the more Job Security you have. OT offered during Tax season. Most of the Team Leads are easy going and great to get along with. The promote good (Temporary) incentive programs for performance.

Cons

You can only advance in the company if you are willing to uproot your family and move them across the nation. In 4+ years of service there has only been ONE raise. Meaning NO annual raises or bonus checks. The Company does not care about you as a person, they only care about the numbers. If you are working in the CSTAT office you better run for the hills b/c we are the red-headed step children of computershare. The company recently changed insurance to a company that no one (Dr. offices) has heard of, so good luck getting any kind of quality medical care.

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Computershare Response
7y
I appreciate you taking the time to provide this feedback - I do want to clarify a few things though so that readers have the full story. We do have advancement opportunities in College Station - there are many people who started in as a customer service representative and are now in roles in QA, technology, leadership, proxy, and workforce management. We have offered raises for our high performers, which is not uncommon in business versus everyone getting a cost of living increase. We absolutely do care about each team member as a person - and the metrics you generate are a reflection of your performance and of the quality of what we deliver to our customers, so of course those are highly important. Please feel free to email me at alec.white@computershare.com if there is anything I can clarify or help with, as we want your experience to be a great one!
1.0
Jan 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Intro pay is okay and provided free parking, although it's a ten minute walk away.

Cons

Selfish work environment, squeamish leadership, poor company-wide communication, hires under-qualified workers. Frequently answering for someone else's mistakes. Very conservative/old corporate standards for workplace expectations and business conduct. And a somewhat disturbing facade of upward mobility - this is stressed so often during the training period but the actual "promotions" are actually insignificant steps up the ladder, effectively horizontal moves. Employee retention seems low, with several found instances of new hire groups that diminished over 75% within six months.

Viewing 109 - 111 of 123 Reviews

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