Computershare Customer Service Representative reviews

-Some team leads are not so great. If you work under one who doesn’t build morale or give a lot of support, you will have to work harder to develop on your own as best you can. -Difficult expectations to meet: Quality must be high. Adherence must be high. Average Handle Time must be low. Personal time must be low. Run to the bathroom and grab your drink from the break room as fast as possible, then get back on those phones! -Quality expectations: It’s hard to feel like you have the tools to keep quality high. You will get calls that you’re not trained to handle, which means it’s too easy to handle them wrong. Then that call will be the one pulled and scored. This is bad for agents, and it’s also bad for the caller who gets an agent not trained to help them properly. -Not transparent about raises: They give the impression that you will get a raise soon after you start, but they don’t tell you that the raise is based on your quality. Good attendance and adherence don’t matter; only your quality matters. But you don’t find out this until your team lead tells you that no, you won’t be getting that raise. The manager decided you haven’t done well enough. They give the impression you have a lot of time to develop, then pull the rug out from under you when you’re not nearly perfect right at the start. This hurts morale and feels like managers are not there for you.

Sometimes office politics in a call center from employees gets problematic however everything that does become uncomfortable is handled quickly and fairly.