Is Computershare a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Computershare have rated their employer with 2.2 out of 5 stars in 123 Glassdoor reviews. This is a lower than average score with the overall rating of Computershare employees being 3.3 out of 5 stars. Search open Customer Service Representative Jobs at Computershare now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Computershare .

Does Computershare pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Computershare with 1.8 out of 5 stars based on 123 anonymously submitted employee reviews. This is 46.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Computershare.

What are the top reviewed jobs at Computershare?

Customer Service Representative (137) , Business Analyst (51) , Manager (47) , Analyst (42) , Project Manager (38) , Relationship Manager (33) , Customer Service Representative (CSR) (28) , Customer Resolution Specialist (27) , Software Developer (25) , Account Manager (23) , Administrator (23) , Operations Analyst (20) , Team Leader (20) , Customer Service (18) , Administrative (17)

What are the pros of working at Computershare according to real employee reviews?

"Just like any organization there are great people and not" ((in 203 reviews)); "Good benefits and with WFH arrangement" ((in 193 reviews)); "Work life balance is good" ((in 108 reviews)); "Good Culture & Systems" ((in 88 reviews)); "Work from home and good PTO" ((in 77 reviews))

What are the cons of working at Computershare according to real employee reviews?

"Pay is low for the kind of work done ( paralegal yet not paralegal pay)" ((in 135 reviews)); "Salary is low for this kind of position so there is a lot of turnover." ((in 106 reviews)); "Little or no training for all departments except customer service department." ((in 60 reviews)); "If you forget to ask for additional phone numbers than the ones on the account = no bonus." ((in 41 reviews)); "Upper management is clueless and like the work harder not smarter approach." ((in 29 reviews))

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Computershare

Computershare Customer Service Representative reviews

2.2

16% would recommend to a friend

(123 total reviews)

Stuart Irving

22% approve of CEO

15% positive business outlook

Ratings by category

2.3

Work/Life balance

2.2

Diversity & inclusion

1.9

Culture & values

1.9

Senior management

1.8

Compensation and benefits

1.7

Career opportunities

Customer Service Representative employees have rated Computershare with 2.2 out of 5 stars, based on 123 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Computershare is rated 41% below average by Customer Service Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

123 reviews

5.0

Mar 10, 2024

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

This is a great place to work with a lot if support available to train you for the job.

Cons

Getting annual leave is very tricky. You have to ask 4 weeks in advance and if it gets approved then you can take it.

3.0

Nov 1, 2023

Okay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working remote.Nothing else was really that different to other companies

Cons

The amount of calls you would take is too many. Team leaders sometimes helpful sometimes not helpful at all. And rude customers

Computershare Response

Thank you for your review and all of your hard work during your time with us, we wish you the best of luck in the next steps of your career.

3.0

Sep 20, 2023

Mortgage Servicing

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great company to start at if looking for something fast and pretty easy to get through training.

Cons

Not a place you can move up quickly have to be there for a minimum 3-5 years.

Computershare Response

Thanks for your feedback, we appreciate your comments and will take them on board. We appreciate your hard work and it's great to have you as part of our brilliant team.

Viewing 25 - 27 of 123 Reviews

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Computershare

Computershare Customer Service Representative reviews

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Ratings by demographic groups

Reviews by job title

Great place to work

Okay

Mortgage Servicing

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