Item: Con Edison
Rating: 5
Author: Customer Service Representative

Question 1

Is Con Edison a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Con Edison have rated their employer with 3.2 out of 5 stars in 100 Glassdoor reviews. This is a lower than average score with the overall rating of Con Edison employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Con Edison now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Con Edison.

Question 2

Does Con Edison pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Con Edison with 3.8 out of 5 stars based on 100 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Con Edison.

Question 3

How happy are Customer Service (CSR) professionals working at Con Edison?

Accepted Answer

33% of Customer Service (CSR) employees at Con Edison would recommend their employer to a friend. This rating has decreased by 35% in the past 12 months. Customer Service (CSR) professionals have also rated Con Edison with a 3.2 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.9 rating for culture and values and 3.2 rating for career opportunities.

Question 4

What are the top reviewed jobs at Con Edison?

Accepted Answer

Customer Service Representative (76), Engineering Aide (63), Engineer (38), Intern (38), Manager (34), Senior Specialist (30), Engineering Aide Temporary (27), Project Manager (27), Analyst (25), Specialist (24), Customer Service Representative (CSR) (22), Senior Analyst (20), Computer Aide Temporary (18), Engineering Supervisor (18), General Utility Worker (18)

Question 5

What are the pros of working at Con Edison according to real employee reviews?

Accepted Answer

"Great benefits and one of the only companies out there with a pension plan" ((in 168 reviews)); "The job is remote and the pay is good" ((in 136 reviews)); "Great people to work with and diverse projects to work on" ((in 99 reviews)); "Offers great work life balance and is not too stressful" ((in 65 reviews)); "Great job security" ((in 44 reviews))

Question 6

What are the cons of working at Con Edison according to real employee reviews?

Accepted Answer

"some managers have no clue how to lead a team and it leaves the employees feeling frustrated." ((in 41 reviews)); "What appears to have been shady tactics, mistruths and flat out dishonesty during the rollout of “Total Rewards” has left a lingering of mistrust which has never really been dealt with or acknowledged by upper management." ((in 21 reviews)); "Too much politics and nepotism is rampant." ((in 16 reviews)); "Overworked No pension for newer employees" ((in 13 reviews)); "Upper management's interest in modern management philosophies such as honesty, transparency, training in emotional intelligence and rewarding bottom up leadership will probably not emerge for 5 to 10 more years." ((in 10 reviews))

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