Pros
Company paid health insurance for single coverage. Family is $220 paycheck for full 26 pay periods annually as opposed to twice per month. Which puts it on par with other large agencies. The company is self insured and doesn't use any of the large insurance carriers. This is a little worrisome. But with the average aga of their employees in the twenty something age range they should have no problems
Cons
I truly believe that at one time the company was a great place to work. However with their rapid expansion and the changes that have occurred throughout the industry. They are scrambling to keep up. They have gone to a punish first ask questions later business model. Management just isn't skilled enough to keep up. Very cutthroat environment. One day your teammate is smiling at you the next you'll find a knife in your back. The company knows this so they mask it with silly writings in th wall "together we can achieve anything". Or "Forestering financial freedom" (for the owner). The company is driven by greed. The base pay is horrible. The bonuses are good but by comparison to what is brought in it's subpar. For example hit the base goal of a fully ramped collector who has been there greater than six months of $18000 fee you can expect a bonus of about $900 or less depending on how many "buckets" you've hit. Combine that with the low $13/hr base pay you can expect to gross $3150. So the company gets $14850 you get $3150. Now it's not as simple as I illustrated because of fallout rates etc. But you will get penalized every time a customer falls out of the program. So the percentage of what you receive compared to what you bring in is far below what other collection agencies pay. They are growing so fast they promote supervisors who would otherwise never have a chance in the real word to ever be in a management position. The other positive posters on this site are either so brain washed or upper management posting. It's certainly not what's being said amongst the employees in the break room. More frustration being heard than positive statements
