Customer service representative position misrepresented
Pros
Nothing at all about this place was true
Cons
Got an interview right away. Was told that it would be about an hour, to an hour and a half. It took over 2hrs.i also informed them I don't do technical support or sales,they assured me that the job I was being placed at would be only customer service question and billing issue. Then had to go back the following day and do more paperwork, background and drug screening paperwork. Was told customer service representative position and very little technical support and no sales. Looked forward to my first day of training. But when I got there they lost my complete drug screening paperwork and wanted me to retake at my cost for driving there and back. Then got into class and found out that I have upsales, major technical support and customer service support, with many different brand of service. 9 different systems to learn. No one on one help and there so called 4weeks of training. One week of class, one week of computer learning and then out on your own with little help. Concentric is really convergys. They just changed to a new name. Still lieing, misrepresenting company. PLEASE DON'T WORK THERE. BIGGEST WASTE OF TIME!!!!!
