Concentrix reviews

Unrealistic KPI targets set by clients, an example will be 88% csat targets for phone and 66.7% csat target for emails. High AHT or CPH targets. Will be enrolled in PIP right away if target is not met. Shift bidding or leave approval is highly dependent on mc rate. Only 2 sick leave per month, will not get KPI if exceed the limit for sick leave. Hostile workplace environment. No flexibility in terms of break time due to having to adhere to Aux status. Insufficient training during training phase to prepare agents for the job. Usually, agents learn from mistakes or during the job.

This place is a glorified call center. Been here for a few years desperately trying to seek a new role in this awful job market. Working here has brought my self esteem down and made me doubt many things in my life that I would have never of doubted prior. Zero career advancements have been made and now makes me second guess myself when applying to new roles. Zero promotion from within the company and the “pay raises” are comical and rare. If you are looking to advance your career and build on valuable skills, look elsewhere.