Is Concentrix a good company to work for as a Senior Client Technical Support Associate?

Senior Client Technical Support Associate professionals working at Concentrix have rated their employer with 3.3 out of 5 stars in 118 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Senior Client Technical Support Associate Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Senior Client Technical Support Associate interview questions at Concentrix .

Does Concentrix pay Senior Client Technical Support Associate employees well?

Senior Client Technical Support Associate professionals rate their compensation and benefits at Concentrix with 2.8 out of 5 stars based on 118 anonymously submitted employee reviews. This is 25% worse than the company average rating for salary and benefits. Find out more about Senior Client Technical Support Associate salaries at Concentrix.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5526) , Team Leader (1850) , Agente De Atendimento (1642) , Customer Service Advisor (1437) , Customer Service Representative (CSR) (1294) , Advisor (962) , Customer Service Agent (742) , Customer Service (648) , Technical Support Engineer (646) , Technical Support (622) , Operations Manager (591) , Content Moderator (554) , Assistant Manager (544) , Customer Advisor (434) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1276 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1154 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1120 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 918 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 847 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2957 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2057 reviews)); "Very demanding and low very low pay" ((in 1256 reviews)); "Bad Managers that I report to" ((in 521 reviews)); "Extended working hours" ((in 335 reviews))

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Concentrix

Concentrix Senior Client Technical Support Associate reviews

3.3

53% would recommend to a friend

(118 total reviews)

Chris Caldwell

62% approve of CEO

67% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.2

Culture & values

3.1

Career opportunities

2.8

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

Senior Client Technical Support Associate employees have rated Concentrix with 3.3 out of 5 stars, based on 118 company reviews on Glassdoor. This indicates that most Senior Client Technical Support Associate professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Senior Client Technical Support Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

118 reviews

3.0

Dec 5, 2024

Good for getting started out of college

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

They hired me on without a lot of experience right out of college

Cons

Since the buyout from Concentrix our backend/ HR operations have been hard to work with.

Concentrix Response

Thank you for leaving this review for us. We're all ears when it comes to the concerns of game changers. It's unfortunate to hear you're dissatisfied with HR operations. At Concentrix, we're always for ways to improve the way we serve our game changers, so we appreciate this feedback. We hope that your experience improves and we'd like to know how we can do that for you. Please email staff.online.feedback@concentrix.com so we can learn more about your experience and make a change.

4.0

Oct 23, 2024

Start here

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

There's free coffee and the pantries have reasonable fare and costs and the sleeping quarters are very convenient

Cons

As entry jobs go its a good place to start but there are better equipment and better salaries that entice you when you have acquired some level of seniority.

Concentrix Response

Thank you for taking the time to leave this Glassdoor review. We’re all ears regarding the feedback of game-changers—past or present. Even though you’re no longer with the organization, we appreciate you helping us identify our strengths and areas for improvement. Thanks again and good luck on your next journey!

5.0

Oct 18, 2024

GOOD

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

good company very nice at all

Cons

hard account, specially when newbie

Viewing 13 - 15 of 118 Reviews

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Concentrix

Concentrix Senior Client Technical Support Associate reviews

Ratings by category

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Good for getting started out of college

Start here

GOOD

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