Most of the reviews are TRUE (it is a start up)
Pros
The people are extremely nice (personal relationships are great), everyone is willing to help to an extent. Our teammates are always willing to share information and try to stay on the same page when it comes to servicing our clients (we have a decent amount of customers). All the managers do try to help and guide you when you need assistance. Our support team (amazing - all of them) always has fast answers (really fast if clients are above a threshold and highly lucrative customer).
Cons
Don't expect to be paid the value you bring to your team (or the company), the company does not realize people do share their salaries (we've heard a team does not even get bonuses - so much for equality or paying for the value we bring). Other former employees WILL also confirm, you WILL NOT BE COMPENSATED fairly until you put in your letter of resignation (like the dozens before, they still try to lowball you and offer you the world to stay). 1 - As for the reviews saying its "world class platform/software", whole sales team will believe everything they hear/say (you really start believing in your own lies and I'm pretty sure all upper managment enable this behavior). I'd be surprised if they don't tell onboard/support teams (on the side) for ways to spin the fallacies of what they are pushing and the faultiness in the platform (ask the dozens of people who has put in a issue with support team). 2 - The platform itself is usable (sometimes), there are A LOT of bugs and data issues. CEO says 50% of the company (we're talking over 100 people) is R&D, yet it takes 4+ weeks to resolve bugs. Most of us know that the support team is loaded with tickets (How do we know? We do talk about platform issues with dozens of other people in the company). 3 - The "Orchestra" is unfeasible and ineffective, in theory - great idea, in practicality - baffling and laughable. 4 - Equality is a joke - where do you see minorities in a higher position? The facade these executives put up is amazing (NOT! talk about complicit). The gall of these execs, a 'diversity' talk and no action is taken (but no surprise there). There are other dozens of minorities in the company as well! Just ironic execs have to market 'diversity' to employees in your own company and come up empty handed anyways for a 'people first' company. 5 - Most of the biggest contributors of the company left. The most positive reviews are the (yes a lot new comers - 25+) new comers because it's likely everything looks/sounds amazing (wait until your next all hands for regurgitated "positivity". 6 - The execs love to hire externally, have you ever considered pushing people more from MDR/sales into account members (only makes more sense they take responsibility) or our support team (they literally interact with the client and product) into R&D? (literally have 50+ employees waiting to grow). 7 - All hands are meant to be 'transparent' - but everything is sugar coated so that the execs can hear themselves talk. 8 - Some (probably close to 25% of the company) people choose not to fill out the "best place to work" and similar surveys because they simply do not believe in the lie, so it's better to omit their answers from the surveys completely. 9 - Burn out is real for this company (nearly 50% of the employees talk of burnout) So much for the "people first" mantra (Most negative reviews are address in the all hands with "talk to your manager", "THEY were just unhappy since we gave them a choice" or "focus on the positive" - but to have that many successful people leave says volumes)