Is Connection a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Connection have rated their employer with 2.9 out of 5 stars in 173 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Connection now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Connection .

Does Connection pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Connection with 2.4 out of 5 stars based on 173 anonymously submitted employee reviews. This is 22.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Connection.

How happy are Customer Service (CSR) professionals working at Connection?

47% of Customer Service (CSR) employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated Connection with a 3.5 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 83 reviews)); "benefits are good not great" ((in 60 reviews)); "good work life balance" ((in 28 reviews)); "I have a great manager" ((in 24 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 24 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management; culture of favoritism" ((in 54 reviews)); "low pay compared to other companies" ((in 41 reviews)); "Salaries are low, even when you consider it is a NH" ((in 19 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 16 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 13 reviews))

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Connection

Connection Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(173 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Ratings by category

3.5

Work/Life balance

3.2

Culture & values

3.2

Diversity & inclusion

3.1

Career opportunities

2.8

Senior management

2.4

Compensation and benefits

Customer Service (CSR) employees have rated Connection with 2.9 out of 5 stars, based on 173 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Connection is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

173 reviews

4.0

Mar 26, 2026

Great Culture

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good leadership, Hybrid Flexibility, recognition of work, uncapped commission, and a lot of responsibility.

Cons

Base Salary is not competitive

3.0

Feb 28, 2026

Avaerage

Account manager

Recommend

CEO approval

Business Outlook

Pros

Lot of industry experience in tech

Cons

Low commissions very very low

3.0

Feb 10, 2026

Low Pay, Slow Tools, Friendly People

Account manager

Recommend

CEO approval

Business Outlook

Pros

Everyone is friendly and they give you the ability to work remote

Cons

I am constantly staring at a loading wheel on every mouse click I do in the CRM tool, while expected to make 40 calls a day and leave a note on every action to show that I worked and made the call. - Very low base salary - Slowest tools you will ever use - Low margin on most of your sales

Viewing 4 - 6 of 173 Reviews

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Connection

Connection Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Culture

Avaerage

Low Pay, Slow Tools, Friendly People

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