Is Connection a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Connection have rated their employer with 2.9 out of 5 stars in 173 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Connection now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Connection .

Does Connection pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Connection with 2.4 out of 5 stars based on 173 anonymously submitted employee reviews. This is 22.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Connection.

How happy are Customer Service (CSR) professionals working at Connection?

47% of Customer Service (CSR) employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated Connection with a 3.5 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 81 reviews)); "benefits are good not great" ((in 64 reviews)); "Good training" ((in 28 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 28 reviews)); "Work Life balance is great" ((in 26 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management" ((in 50 reviews)); "low pay compared to other companies" ((in 41 reviews)); "Low Salary but high commission potential" ((in 16 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 15 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 12 reviews))

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Connection Customer Service (CSR) reviews

Item: Connection
Rating: 1
Author: Account Manager

2.9

47% would recommend to a friend

(173 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (173 reviews)

Ratings by demographic groups

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Customer Service (CSR) employees have rated Connection with 2.9 out of 5 stars, based on 173 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Connection is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

173 reviews

2.0

Apr 15, 2009

Average at best

Account manager

Recommend

CEO approval

Business Outlook

Pros

Strong support staff to get things done efficiently, decent benefits and a well established company that has been around forever and likely not going to go out of business during the hard times. Good overall vendor relationships, which makes things easier in terms of securing better pricing, etc.

Cons

Poor middle management, company is too focused on monitoring and controlling your every action, than on selling. Lower than average compensation, you are taxed heavily on anything you could possibly earn. Too much focus on monitoring and controlling your every action rather than simply focused on selling. Company takes a percentage of everything from you that you don't even see

1.0

Sep 26, 2008

Good job experience, lousy atomosphere with control-freak managers.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good hardware, software and networking equipment experience. They offer a fairly structured 2-3 week training period. The health benefits are fair. There was also a 10-20% discount on computer goods and any returned merchandise was sold at a great discount to emplyees. There was a health club on in the building and the location was very close the highway. I also seem to remenber they gave emplyees a turkey at thanksgiving.

Cons

There was something about the work enviornment that was overly controlling. I felt undercurrents of dissatisfaction and there was alot of turnover in the sales dept. Sales support tools were not exceptional.

Viewing 172 - 173 of 173 Reviews

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Jobs at Connection

Client Experience Specialist - Ent

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Client Engagement Manager

Sales Support Associate - Federal Sales

Rockville, MD

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Connection Customer Service (CSR) reviews

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Average at best

Good job experience, lousy atomosphere with control-freak managers.

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