Is Connection a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Connection have rated their employer with 2.9 out of 5 stars in 173 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Connection now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Connection .

Does Connection pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Connection with 2.4 out of 5 stars based on 173 anonymously submitted employee reviews. This is 22.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Connection.

How happy are Customer Service (CSR) professionals working at Connection?

47% of Customer Service (CSR) employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated Connection with a 3.5 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 83 reviews)); "benefits are good not great" ((in 68 reviews)); "good work/life balance" ((in 29 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 29 reviews)); "Good training" ((in 25 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management; culture of favoritism" ((in 56 reviews)); "low pay compared to other companies" ((in 39 reviews)); "Salaries are low, even when you consider it is a NH" ((in 17 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 17 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 13 reviews))

Connection Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(173 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (173 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Connection with 2.9 out of 5 stars, based on 173 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Connection is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

173 reviews

4.0

Sep 9, 2011

Great Company to work for if you can stand sitting in a cube and cold calling all day.

Account manager

Recommend

CEO approval

Business Outlook

Pros

prizes, food, outings, good training program, their is potential to make very good money however need to be there for a long time because beginning pay is not enough to live off of

Cons

monitored dials and outgoing talk time instead of total talk time and you're in a cube all day. Accounts of employee's leaving are given to favorites instead of those who deserve them sometimes

3.0

Jun 17, 2011

Great place to build a resume, then find better money elsewhere.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great sales team Spiffs Getting to play flag football on the field at Gillette was a once in a life experience!

Cons

Base pay Painfully boring mandatory vendor trainings

4.0

Jun 16, 2010

Good place

Account manager

Recommend

CEO approval

Business Outlook

Pros

This company has a work hard and play have mentality. Any time I have needed time off they are flexible as long as you are meeting retirements.

Cons

In the beginning you can expect long hours, and lots of cold calling. Although you are calling folks that will most likely need your service and products.

Viewing 169 - 171 of 173 Reviews

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Jobs at Connection

Client Experience Specialist - Ent

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Sales Support Associate - Federal Sales

Rockville, MD

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IT Support Technician (Part-Time, REMOTE)

Project Coordinator Supervisor, 3rd Shift (Remote)

Connection

Connection Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Company to work for if you can stand sitting in a cube and cold calling all day.

Great place to build a resume, then find better money elsewhere.

Good place

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