Is Connection a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Connection have rated their employer with 2.9 out of 5 stars in 173 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Connection now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Connection .

Does Connection pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Connection with 2.4 out of 5 stars based on 173 anonymously submitted employee reviews. This is 22.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Connection.

How happy are Customer Service (CSR) professionals working at Connection?

47% of Customer Service (CSR) employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated Connection with a 3.5 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 81 reviews)); "benefits are good not great" ((in 64 reviews)); "Good training" ((in 28 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 28 reviews)); "Work Life balance is great" ((in 26 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management" ((in 50 reviews)); "low pay compared to other companies" ((in 41 reviews)); "Low Salary but high commission potential" ((in 16 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 15 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 12 reviews))

Connection Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(173 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Connection with 2.9 out of 5 stars, based on 173 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Connection is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

173 reviews

4.0

Sep 11, 2014

good first job

Account manager

Recommend

CEO approval

Business Outlook

Pros

great industry experience excellent new hire training

Cons

low base salary time off

3.0

Sep 9, 2014

Earning Potential but Churn and Burn

Account manager

Recommend

CEO approval

Business Outlook

Pros

Lot of earning potential and opportunity to win free trips to concerts sporting events and even weekends away.

Cons

Not enough training on the products that are sold, base salary is low. It takes a long time to make good money and there is a lack of support to help build up your business. Internal processes are very slow.

5.0

Aug 7, 2014

If you work hard, you will be compensated - Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

The best thing about this company is that you are in control of your paycheck. If you are willing to work hard and do the right things for the first 2 years you will be making the money you are looking for! It is all about seeing the forest through the trees!

Cons

The first 2 years are difficult, and the pay is low to begin with. Once you establish your book of business the job is much more enjoyable and financially lucrative!

Viewing 160 - 162 of 173 Reviews

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Connection Customer Service (CSR) reviews

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good first job

Earning Potential but Churn and Burn

If you work hard, you will be compensated - Account Manager

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